Assistant Director of Sales & Marketing

Company Overview

Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry‑leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Boston's Back Bay, 5‑minute walk from Prudential Center and three blocks from Fenway Park. The Charles River, Boston Commons, and many historical and cultural venues are within walking distance. Our hotel also features a fitness center and a Corner Pantry.

Overview

It is a thrill to share that the Hilton Boston Bay Back is undergoing a beautiful $40 million dollar transformation to enhance our guests future stays. While we refresh our spaces, we're also growing our team!

Responsibilities

• Assist the Director of Sales in the supervision and administration of all activities of the Sales Department.

• Develop a full working knowledge of the operations of the hotel, including Food & Beverage, Guest Services and Reservations.

• Develop a complete knowledge of company sales policies and SOPs, and assist the Director of Sales in ensuring knowledge of and adherence to those policies by the Sales and Catering team.

• Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.

• Meet or exceed set goals.

• Assist in the operation of the Sales and Catering Department within established sales expense budget.

• Initiate and follow up on leads.

• Assist with coordination of group and transient bookings to maximize profits.

• Maintain and participate in an active sales solicitation program.

• Attend the weekly staff meeting according to Highgate Hotel standards.

• Assist in the administration of training in the sales department.

• Assist in the preparation of required reports in a timely manner.

• Assist in the administration of weekly sales meetings according to Highgate Hotel Standards.

• Review the KRA process with the Director of Sales to ensure that deadlines are met.

• Assist with coordination of all non‑group transient sales and catering solicitations to maximize overall profits.

• Assist the Director of Sales by conducting all employee/manager Performance Appraisals according to Highgate Hotel SOPs.

• Motivate, coach, counsel and discipline the Sales and Catering Team according to Highgate Hotel SOPs.

• Assist the Director of Sales by monitoring production of all top accounts and evaluate trends within your market and ensure the Sales Team is held accountable for those accounts within their territory.

• In the absence of the Director of Sales, conduct daily Highgate Hotel Business Review (HH ) meeting with Sales and Catering, operations staff and General Manager.

• Assist the Director of Sales in the hiring and development of Sales and Catering Department employees and managers.

• Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy, Average Daily Rate (ADR) and Banquet and Catering revenues.

• Review meeting planner evaluations with the Director of Sales as received to ensure that any problems are rectified.

• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and beneficial to the property, and ensure…