Front Office Advocate

Front Office Advocate

Rosie's Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunities, and find security in their lives.

Rosie’s Place is seeking a Front Office Advocate to join our Front Office team. Reporting to the Front Office Manager, the Advocate will provide a welcoming and supportive atmosphere for guests and visitors entering Rosie’s Place and act as an effective, respectful liaison for guests seeking to access services.

• Provide reliable, dependable, punctual coverage of the Rosie’s Place front office via the front desk.
• Answer doors, greet guests and visitors at the main entrance, and create a welcoming atmosphere.
• Handle all incoming telephone calls, transfer calls to staff, and take phone messages for guests.
• Handle all incoming mail and packages, sort and file guest mail daily, and ensure packages are delivered to the correct location.
• Oversee the use of guest telephone, computer, laundry, and showers.
• Copy, fax and send out mail to guests.
• Maintain all front desk printed material and bulletin boards.
• Assist donors with incoming donations.
• Manage the guest daily services calendar/schedule and keep track of all daily services.
• Stock hygiene cabinet with toiletries, towels, laundry soap, undergarments, and socks.
• Wash towels for guest showers.
• Consistently monitor all guest areas and resolve conflicts respectfully to maintain a peaceful environment.
• Respond to all guest emergencies efficiently and safely and follow all emergency protocols.
• Write in the log daily and consistently communicate with staff through email.
• Perform additional duties as assigned by the Front Office Manager.

• Experience working with women who have experienced poverty and homelessness (required).
• Fluency in Spanish and/or Haitian Creole strongly preferred.
• Dependable, flexible and able to work effectively in a collaborative and busy department.
• Good written, verbal and computer skills.
• Ability to handle multiple tasks at once.
• Strong commitment to social justice and the mission of Rosie’s Place.
• Adaptable, able to cope with stress, quick thinking and energetic.
• Proficiency in Microsoft Office applications.

Saturday - Sunday, 9:00 am – 5:00 pm.

The pay rate for this part‑time (16 hour) non‑exempt position is $25 per hour. Per Rosie’s Place Shift Differential Policy, hours worked on Saturdays and Sundays are compensated at an additional $2 per hour. Rosie’s Place offers a robust benefits package, including medical, dental and vision insurance, 403(b) retirement plan, pension contributions, paid vacation, and more.

The Front Office Advocate is expected to work onsite at Rosie’s Place during their work week and engage regularly with staff, guests, and volunteers. We continue to adapt to safety protocols related to COVID‑19 and all employees must follow our safety protocols. Employees must be up to date with their COVID and flu vaccinations; requests for medical or religious exemptions are considered.

Please submit your resume and cover letter through Rosie’s Place’s online portal to apply.

Commitment to Equity, Diversity and Inclusion

At Rosie’s Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability.

Equal Opportunity Employer

We value diversity in our workplace and strongly encourage applications from individuals of all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law.

Salary

$25 per hour.