Catering Operations Manager - Fidelity

Bon Appetit

Salary: $70,000 - $80,000 / year

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes.

We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Join Bon Appétit Management Company—dedicated to Achieving Leadership in the Food service Industry—as a Catering Operations Manager. We are seeking an operationally savvy professional with an Ownership Mentality who takes initiative, solves problems independently, and coordinates successful on and off-premise events. You will manage the entire event lifecycle, from sales and vendor negotiation to staff supervision and financial reporting.

• Operations & Logistics:
  Orchestrate the execution of events including delivery, set-up, and clean-up. Manage vendor contracts, rental equipment, and vehicle inventory. Pivot without losing momentum to accommodate last-minute orders and changing demands efficiently.
• Team Leadership:
  Recruit, hire, train, and schedule the catering team. Manage payroll and provide constant feedback to ensure staff adhere to uniform and service standards.
• Financial Management:
  Maintain accurate records including P&L, labor, and sales forecasting. Manage Accounts Receivable to keep invoices current (under 30 days) and produce weekly variance reports.
• Culinary
  
  Collaboration:
  
  Consult with clients and Chefs to plan menus that meet budget, sustainability commitments, and quality standards regarding portioning and presentation.
• Sales & Client Relations:
  Act as the primary liaison for clients, managing Open Houses and seasonal tastings to drive revenue. Resolve customer concerns within 24 hours.
• Safety & Compliance:
  Enforce HACCP standards, temperature recording, and safety training. Ensure all staff utilize required Personal Protective Equipment (PPE).

• Experience:
  
  3-5 years of hospitality management experience preferred (minimum 2 years required), specifically in off-premise catering and budgeting.
• Competencies:
  
  Must be an Adaptable & Fast Learner comfortable with high-volume environments. Requires Strong Communication & Team Fit to effectively collaborate with diverse clients, vendors, and senior management.
• Technical
  
  Skills:
  
  Proficient in web-based ordering systems, word processing, and spreadsheets.
• Clearance:
  Must obtain and maintain property access requirements. (Rigorous site background/fingerprint process).
• Language:
  Bilingual is preferred but not required.

Bon Appetit is a member of Compass Group USA.

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• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  () or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any…