F&B Manager - Newbury Boston

Job Title

F&B Manager - The Newbury Boston

USD $75,000.00 – $80,000.00 per year (Yearly)

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back‑Bay. The building originally opened in 1927 as one of the first Ritz‑Carlton hotels in the U.S., most recently was the Taj Boston. The property has been transformed into a 286‑room luxury hotel with 16,000‑sq‑ft of event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Highgate is a leading real‑estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean and Latin America. With a 30‑year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts featuring contemporary programming and digital acumen. Highgate utilizes industry‑leading revenue‑management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value.

The F&B Manager is responsible for coordinating, supervising and directing all aspects of F&B’s operations, while maintaining a profitable F&B outlet and high quality products and service levels. The manager is expected to market ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality consistently high.

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Oversee all aspects of the daily operation of the outlet.
• Supervise outlet personnel.
• Respond to guest complaints in a timely manner.
• Work with other F&B managers and keep them informed of issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
• Prepare and submit required reports in a timely manner.
• Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee schedules, quarterly action plans.
• Monitor quality of service in F&B outlets.
• Assist in menu planning and preparation.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure compliance with SOP’s in all outlets.
• Ensure compliance with requisition procedures.
• Be visible on the floor and assist staff as needed during each meal period.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three‑meal concept standards.
• Ensure the training of employees on SOP’s and technical job tasks.
• Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
• Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
• Complete tip reporting.
• Ensure overall guest satisfaction.
• Oversee private events in function spaces and suites.
• Oversee quality of service in In‑Room Dining.
• Hold outlet personnel accountable to the hotel, department and position standards. Discipline and recognize when appropriate.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Ma…