Bellperson

Join to apply for the Bellperson role at Omni Hotels & Resorts
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Parker House Hotel – As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously‑operating hotel. Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms.

Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10‑15 minutes) from Logan International Airport.

Job Description – Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Local 26 contract – Starting rate $16.53; after 6 months $17.71; after 1 year $23.61.

• Assist in the transport and storage of guest luggage.
• Properly log all trips originating from the bell stand.
• Know all hotel amenities.
• Be fully acquainted with different points of interest.
• Deliver parcels, mail, special deliveries, etc. to guest rooms.
• Ensure the public areas (lobby) are maintained, clean and tidy by partnering with the Housekeeping Department.
• Interact with other departments to ensure guests’ needs are satisfied.
• Speak to guests in a friendly, warm manner, making them feel welcome at the hotel.
• Proactively seek ways to improve the hotel experience for guests.
• Encourage and build mutual trust, respect and cooperation among co‑workers; treat co‑workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni standards.
• Respond swiftly and effectively in any emergency or safety situations; ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi‑task, detail orientation, and excellent organizational skills needed.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Knowledge of the surrounding area and all its attractions.
• Must be willing to work flexible hours during busy times and high‑profile events, including nights, weekends and holidays.
• Highly developed customer service skills; friendly, approachable demeanor and strong problem‑solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels; passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast‑paced environment and handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations; maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain high level of personal hygiene at all time.
• Clear, concise written and verbal communication skills; comfortable speaking to guests; communicate both verbally and in writing in English with guests, management and co‑workers.
• Computer literacy:
  Payroll systems.

Entry level

Contract

Management and Manufacturing

Hospitality