Assistant Front Office Manager

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously‑operating hotel, located on the Freedom Trail with grand views of historic downtown Boston.

Guests enjoy distinguished décor and thoughtful amenities evident in every striking detail across the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, and shopping. The hotel is just 2.5 miles (10–15 minutes) from Logan International Airport.

The Assistant Front Office Manager is responsible for maintaining the highest levels of customer service at four‑diamond standards to all guests during the arrival and departure process through training, guest service recovery, and adherence to established department and hotel SOPs and Omni policies.

Salary range based on experience: $66,085 to $83,127.

• Respond to all guest requests appropriately and remain alert, courteous, and helpful to guests and fellow associates at all times.
• Greet guests immediately, pleasantly and with undivided attention.
• Act as leader of Front Office operations, communicating needed tasks to the next available Front Desk Agent and ensuring tasks are completed efficiently.
• Communicate needs or concerns (e.g., equipment, scheduling suggestions) to the management team.
• Communicate daily with previous and incoming shifts (Managers, Ideal Services, Night Audit, etc).
• Help coordinate hiring and training of new associates.
• Assist Front Office Manager with scheduling and payroll; manage labor and expenses appropriately.
• Work with Guest Services team to handle guests and group luggage and packages during arrival and departure.
• Attend weekly resume meetings and communicate information regarding groups to the team.
• Follow all Loss Prevention procedures regarding guest property; exercise absolute respect and safety for guest and company property.
• Ensure that bell stand, bell closet, and back‑office areas are clean, organized, and well stocked with necessary guest supplies.
• Keep profile notes and shift reports to track guest issues and offer compensation when necessary, passing along relevant info to front desk staff.
• Report to work on time and according to the posted schedule; follow procedures for clocking in/out, completing time edit sheets, and PTO request forms, if applicable.
• Must be able to stand for long periods of time.

• Minimum of two years of previous Front Office experience.
• At least one year of previous luxury hotel experience strongly preferred within Guest Services or Front Office.
• Previous Front Office Leadership experience required and ability to elevate service levels.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Customer‑service oriented, able to multi‑task, detail oriented, and have excellent organizational skills.
• Knowledge of Property Management Systems and related computer programs.
• Ability to stand for long periods of time.
• General computer proficiency; ability to learn hotel computer programs, Microsoft Word & Excel.

Mid‑Senior level

Full‑time

Other, Hospitality