Operations Manager

The Company

Kasa is the leading tech‑enabled hotel and apartment hotel brand and manager. We have built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high‑quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short‑term rentals had to offer and created a new class of hospitality that is well‑priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI‑driven pricing, and data‑driven decision‑making to optimize revenue and improve guest experiences.

Kasa is looking to add a highly motivated individual to our Property Operations team to oversee a one‑of‑a‑kind property in Boston, MA. As a Hospitality Operations Manager, you will have responsibility for the on‑the‑ground operations of this property, including management of physical and technical challenges. You will also serve as the face of Kasa on the ground for guests and building residents.

In this role, you will work closely with Kasa's centralized Property Operations support team and Guest Experience team to make the property successful and safe for all of our guests and residents. This is an exciting, dynamic role that requires initiative, flexibility, and strong leadership.

Like many operations roles, there is no ‘typical day'. Your role will involve a wide range of activities tending to the Kasa property in your care. These activities will be a mixture of recurring property management tasks and activities requiring more urgent attention. Managing, prioritizing, and carrying out on‑site tasks is crucial for this role.

You will routinely assess units and the overall building for condition and upkeep, assist guests and residents with their needs, coordinate with housekeeping partners to maintain cleanliness, search for potential areas for improvement, and execute building improvements while being financially prudent. An important component of the role will be to maintain proper logs and certifications to keep the building in compliance.

During emergencies, you will be the primary party responsible for providing support for lockouts, last‑minute requests, and assisting with other guest issues. You will also work with our Trust and Safety team to implement on‑site security protocols and personally oversee the departure of problematic guests.

Working closely with other teams at Kasa and utilizing Kasa's communications and scheduling tools will be crucial to coordinating on‑the‑ground operations.

• Back‑of‑House Aspects
  • Define and build out the Kasa management playbook for the property.
  • Ensure the property remains in compliance with City and State reporting requirements.
  • Oversee contracted housekeeping partners and external vendors and delegate daily tasks as needed.
  • Oversee preventative maintenance efforts property‑wide.
  • Partner with the Kasa Procurement team to establish PAR levels for operating supplies and ensure orders are placed regularly.
  • Inspect and provide feedback to housekeeping partners to ensure cleanliness standards are upheld throughout the building.
• Guest Experience
  • Serve as the face of Kasa to guests and the neighborhood.
  • Ensure guest access points are always in good working order.
  • Provide ad‑hoc emergency support for lockouts, time‑sensitive requests, and other guest issues.

• 5+ years of work experience, ideally in hospitality or service industry
  • You have an innate ability to serve a diverse base of guests.
  • You are comfortable "rolling up your sleeves" as a boutique hotel manager and can "run the show" autonomously.
  • You thrive in an environment with constantly shifting priorities and are flexible and adaptable.
  • You have a mix of both front‑of‑house and back‑of‑house work experience.
  • You have excellent time‑management skills and enjoy juggling multiple projects.
• You understand how to deliver an excellent guest experience while remaining financially prudent
  • You have…