Guest Services Agent

Staypineapple is a brand of upscale, award‑winning boutique hotels in coveted locations nationwide. We’re all about redefining hospitality and inspiring out‑ofOOSE experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others.

To quick apply to this position, text SP4114 to

We’re about the friendliest company you’ll ever come across—and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing, and wear a permanent smile? Then this could be the job for you. In addition to generally spreading joy Tata, you’ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.

Here are a few things that will make your days full and rewarding:

• Completing daily front desk duties including check‑ins/outs, room scheduling, room moves, late check‑outs, stay‑overs and rates and types of available rooms as well as other requests from guests.
• Assist arriving and departing guests with their luggage to and from guest rooms.
• Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.
• Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.

• High School Diploma or equivalent.
• Three to six months related experience preferred.
• Working knowledge of Google G Suite/Chrome
  
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• Ability to ship effectively interact with all hotel guests and team members in a polite and positive manner.
• Ability to quickly assess situations and create effective resolutions to problems.
• Possess a passion to provide excellent customer service.

As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: