Senior Convention & Catering Services Manager

The Omni Parker House is one of Boston’s most iconic hotels, dating back to 1855 and recently transformed through a $65 million renovation.

We’re looking for a Senior Convention & Catering Services Manager to bring meetings, conventions, celebrations, and special events to life. This role is ideal for a detail-oriented hospitality professional who thrives in a fast-paced environment, builds strong client relationships, and knows how to deliver exceptional experiences while driving results.

Join us as we write the next chapter of the Parker House story.

• The Senior Convention & Catering Services Manager is responsible for managing the planning and execution of complex, high-value, and high-profile events from turnover through completion.
• You’ll serve as a key partner to our clients and internal hotel teams, ensuring every detail is thoughtfully planned, clearly communicated, and executed to the highest standards.
• You’ll work closely with Sales, Catering, Culinary, Banquets, AV, Reservations, Revenue Management, and all other operational departments to create seamless experiences while protecting the financial success of each program.
• This is also a senior role within the Convention Services team. You’ll serve as a resource and mentor to fellow managers and coordinators and help drive consistency, accountability, and excellence across the department.

• Serve as the primary point of contact for assigned groups and events from turnover through departure and post-event follow-up.
• Build strong, trusted relationships with clients and meeting planners by understanding their goals, priorities, and expectations.
• Manage high-profile, complex, and VIP programs with confidence, professionalism, and attention to detail.
• Lead detailed planning conversations, pre-con meetings, site visits, tastings, and program reviews.
• Anticipate client needs and proactively identify solutions before issues arise.
• Be a calm, confident presence for the client throughout the planning process and during the event itself.

• Coordinate all aspects of assigned programs, including meeting space, guestroom requirements, food & beverage, audiovisual, transportation, entertainment, décor, and other ancillary needs.
• Review and maintain accurate BEOs, resumes, rooming lists, diagrams, timelines, and other event documentation.
• Conduct pre-convention meetings and ensure all departments are aligned on client expectations and operational requirements.
• Monitor changes to programs and ensure revisions are communicated quickly and accurately to all appropriate teams.
• Conduct event walk-throughs and remain visible and accessible throughout key portions of the program.
• Partner with operating departments to ensure a seamless execution from arrival through departure.
• Manage programs with a strong understanding of revenue, profitability, and hotel business objectives.
• Review event details, guarantees, concessions, and changes to ensure financial commitments are accurately captured.
• Monitor food & beverage and meeting space revenue throughout the planning process.
• Identify opportunities to maximize revenue and ancillary spend while maintaining the integrity of the client experience.
• Review final billing and assist in resolving financial discrepancies in a timely and professional manner.
• Participate in forecasting and other financial reporting as requested.

• Serve as a strong liaison between clients and hotel operating departments.
• Communicate expectations clearly and hold internal partners accountable for delivering on commitments.
• Work closely with Sales and Catering during turnover to ensure a seamless transition from the sales process into event planning.
• Partner…