HRIS System Administrator

Knowledge and Experience

3-4+ years of hands-on experience supporting and administering Pro and UKG Work Force Management (WFM).

Demonstrated broad and strong background in UKG and related UKG modules (Pro, UTA and WFM strongly preferred).

Knowledge of Service Now to respond to stakeholder communications.

Experience in overseeing HRIS operations with a focus on data accuracy, user assistance, and continuous system improvement.

Understanding of HR processes, data privacy regulations, and security protocols.

Experience in performing diagnostic tests and audits, as well as documenting processes.

Ability to provide expert advice and guidance on HRIS strategy, implementation, and optimization.

Certified UKG Implementation Credential (preferred, but not required).

Bachelor’s degree in Information Technology, Human Resources Management, Business Administration, or related field.

HRIS and HR Shared Services:

• Document, track, and monitor problems and ensure a timely resolution via Service Now ticketing system.
• Analyzing the business’s operations and computer systems to determine which software applications can improve efficiency.
• Providing recommendations on upgrading existing systems or installing new ones.
• Ensuring data accuracy, integrity, and compliance with regulations. This includes data entry, maintenance, audits, backup/restore and disaster recovery.
• Conduct research on product updates, services, protocols, and standards in support of UKG.
• Ensuring data security, privacy, and compliance with relevant laws and regulations.
• Partner with internal stakeholders to generate reports, analyzing data to identify trends, and providing insights to support HR decision-making.
• Liaising with vendors, IT and HR/Payroll departments keeping abreast with software upgrades and functional improvements of current software portfolio and industry trends.
• Researching software applications that will help the company succeed.
• Identifying opportunities to improve HRIS processes and systems and participating in system upgrades and implementations.
• Contributing to the creation and maintaining of HRIS Roadmap and modernization plan.
• Assisting in the development and maintenance of HRIS network hardware and software.
• Reporting to stakeholders, management, and end-users on the progress of operational problems.
• Organizing meetings with stakeholders to discuss the functional aspects of their applications.
• Demonstrating sound project management principles and leveraging best practice techniques.
• Other duties as assigned.

System Specific:

• Maintaining and updating the UKG system, including user accounts, profiles, and security access and administration.
• Administer and maintain end user accounts, permissions, and access rights (furnish the required reports to assist with internal control, external auditors and cybersecurity reviews).
• Configuring, customizing, and troubleshooting UKG, including routine upgrades, updates and integrations with other systems, while identifying opportunities for system optimizations.
• Develop and enforce standards and policies for system access, user permissions, and security controls to safeguard HRIS data integrity.
• Oversee and monitor new software applications and hardware (time clocks) deployments to ensure seamless integration and prevent interoperability issues.
• Diagnose, troubleshoot, and resolve technical issues related to HRIS software and deployed field devices to minimize system downtime.
• Analyze, transform, and import batch data into the HRIS system accurately and efficiently based on business requests.
• Using software applications in a way that is consistent with established protocols and can be easily used by others.
• Maintain high availability and uptime of HRIS platforms and all associated integrations/interfaces to support uninterrupted HR operations.
• Develop and maintain comprehensive knowledge base resources for Tier 1 and Tier 2 support teams, enhancing their ability to resolve user issues efficiently.
• Coordinate with HRIS Vendor to perform disaster recovery exercises on the annual basis in coordination with KNA CISO’s department.

Training:

• Remain current regarding emerging technologies and security…