Director of HR

About Smartcat

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world's leading enterprises.

We're on the frontier of an entirely new category:
Agentic AI. We enable enterprises to build high-performing hybrid work forces made up of both humans and AI agents. These AI agents aren't generic copilots. They're fully trained digital teammates that learn from your best people, your content, and your business strategy-ready to get to work from day one.

Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.

Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world-instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we're scaling fast and investing in people who want to shape the future of work with us.

Join us in unlocking global potential, one human and agent team at a time.

Why you should join our team

Imagine stepping into a pivotal role where you'll architect the very foundation of our People strategy at an AI-native, globally-minded organization. As a leader, you'll not only have an HR Generalist reporting directly to you, but you'll also be empowered with significant autonomy and trust to cultivate a People Operations function that's renowned for being high-performing, deeply empathetic, and exceptionally productive by using AI.

This is your chance to leave a lasting impact and shape the future of our most valuable asset: our people.
Mission

Reporting to the VP of People, you will empower our global team and advance organizational goals by modernizing HR practices. You'll be at the forefront of leveraging AI to streamline our processes, make data-driven decisions, foster culturally attuned connections, and proactively tackle challenges to cultivate an environment where everyone thrives. You'll be a vital resource as the escalation point of contact for all HR-related matters, playing a crucial role in orchestrating HR operations for our global team.

We are a 240-person global company in 35+ countries and 20+ US states. We have 50+ employees based in the USA today. The majority of our workforce is in Europe.

To thrive in this global role, you must be located on the East Coast or willing to work East Coast hours. It is highly preferred if you are based in Boston, MA so that you may go into our office at least once a week. Relocation is not offered.
Outcomes

• Launch a successful Spring 2026 Talent Review Cycle. Smartcat has rolled out bi-annual Talent Reviews starting in Spring 2025, this will be the evolution of the Talent Review process, including leading manager calibration sessions and a bias audit. You'll be partnering with leadership to accurately identify the potential and performance of their direct reports via the 9-box structure, forming an accurate view of our company's Talent Density.
  
  We expect 100% workforce participation and 85%+ positive experience feedback.
• Embed AI into everything People Ops. Be at the forefront of identifying and implementing innovative AI solutions to dramatically boost our team's productivity, freeing up valuable time from manual tasks and significantly enhancing the employee experience. Implement at least two AI-driven process improvements that reduce manual workload by at least 20%.
• Be a strategic business partner. As a strategic partner to our business leaders, align people strategies with business goals, helping drive performance, talent development, and organizational culture. Using our People Ops data flywheel, make data-informed decisions with deep relationship building to ensure both the business and its people thrive together. Provide quarterly talent insights that link people metrics to business performance.
• Oversee our HR Generalist and day-to-day operations. Serve as the first point of escalation for HR policies, procedures, sponsorship, compensation, benefits, time away, employee relations issues, investigations, global benefits, employee engagement, and global connections. There is a lot that will come your way being in over 30 countries with 5+ entities.

How you'll ramp

By Day 30:
Laying the Foundation for Impact

• Become a Power User of Our People Ecosystem: Dive headfirst into our suite of HR tools, including Google Workspace (Sheets, Slides, Docs), HiBob, Gusto, Metaview, ChatGPT, Zapier, Notion, Omni, Slack, , and  You'll quickly gain mastery over these platforms, enabling you to drive efficiency and innovation within our People Operations function.
• Master the Global Landscape of People Operations: Immerse yourself in our diverse global People Operations processes, from seamlessly onboarding and offboarding team…