HR Operations Specialist

You'll be the first dedicated HR Operations hire  hold ourselves to a three-star Michelin standard for how customers experience us, and we want employees to get the same care. You'll run the day-to-day of the employee experience, from a new hire's first day to their annual review, and build the lightweight systems that keep it running well as we grow.

• Own payroll & Benefits administration process and experience for employees.

• Own onboarding end to end, so every new hire arrives to a prepared laptop, a clear first week, and a named point of contact.

• Run the performance review cycle, including timelines, templates, reminders, and follow-through with managers.

• Coach managers and employees through everyday people questions, such as feedback, expectations, and role changes.

• Keep employee records, HR systems, and compliance documentation clean and current.

• Build simple, repeatable processes where none exist yet, and improve the ones that do.

• Partner with the recruiting team on offers, start dates, promotions, and transitions.

• Look at each employee touchpoint the way we look at a customer touchpoint, and fix what falls short.

• A few years of HR operations, People operations, or HR generalist experience.

• Hands-on experience administering payroll and benefits.

• Experience running onboarding and performance review cycles.

• Comfort coaching managers and employees, including on difficult conversations.

• A track record of building lightweight processes and making them stick.

• High standards and a bias toward getting things right the first time.

• Experience at an early-stage or high-growth startup.