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Head of Technical Support, B2B SaaS Scale

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: CloudZero
Full Time position
Listed on 2025-11-24
Job specializations:
  • IT/Tech
    IT Support, Cloud Computing, Technical Support
Salary/Wage Range or Industry Benchmark: 150000 - 200000 USD Yearly USD 150000.00 200000.00 YEAR
Job Description & How to Apply Below
Position: Head of Technical Support, B2B SaaS Scale-Up
A leading cloud services provider in Boston is looking for a Manager of Technical Support to build and scale their technical support function. This is a hands-on role where you will manage support engineers while resolving complex technical issues. The ideal candidate will have deep expertise in cloud infrastructure, strong management experience in B2B SaaS, and a hands-on approach to creating robust support systems.
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