Lead AV Engineer

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At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

Klaviyo’s global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment.

The IT Collaboration Technology & Engineering (CT&E) team is responsible for the complete lifecycle management of the organization's collaboration technology and audiovisual systems. This includes developing automation and engineering solutions for both internal departments and the wider organization. The team works in close collaboration with several other groups, including the IT Searchbar, IT Networking, and IT Systems teams (which provide end‑user support), as well as with the Security, Risk, and Trust teams, and the broader Engineering department.

As the Lead AV Engineer, you will play a pivotal role in shaping and driving our AV initiatives across the organization. You will help to build and lead a talented team of AV technicians ensuring the seamless integration and operation of AV systems in various environments, from conference rooms to large‑scale events.

Your responsibilities will include overseeing the design, installation, and maintenance of AV equipment, as well as collaborating with stakeholders to identify their needs and deliver tailored solutions. You will be responsible for project management, ensuring that all AV projects are completed on time and within budget, while maintaining the highest standards of quality and performance.

In this role, you will leverage your expertise in Collaboration Technology to mentor and develop your team, fostering an environment of continuous learning and innovation. Your leadership will be critical in implementing best practices, optimizing workflows, and enhancing the overall AV experience for users.

We are looking for a strategic thinker with strong technical skills and excellent communication abilities. If you are passionate about AV technology and have a proven track record in leading teams, we invite you to join us in creating impactful audiovisual experiences.

• You'll oversee the ticket queue related to collaboration technology, ensure that priority tickets are solved expediently, and provide coaching and guidance to more junior team members.
• You'll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo.
• You'll provide real‑time support to remote and in‑office Klaviyos by asking the right questions to dig into the root cause of the problem.
• Establish team standards and monitor objectives and key results (OKRs).
• Identify recurring technical issues and eliminate manual processes through automation.
• Participate actively with documentation and write knowledge base articles, including editing and reviewing documentation created by junior team members.
• You'll support our conference rooms and unified communications technology on a Global scale.

• Principal‑level AV Engineering Expertise: 5+ years of experience in AV engineering, demonstrating a deep understanding of complex AV systems, design, and implementation.
• Leadership in AV Operations:
  Proven experience leading and mentoring AV teams, overseeing project life cycles, and ensuring the successful delivery of high‑quality AV solutions.
• Advanced Live Production Proficiency:
  Extensive experience with audio consoles, video switchers,…