Test Specialist CC-Functional

Job in Boston, Suffolk County, Massachusetts, 02298, USA

Listing for: TechDigital Group

Full Time position
Listed on 2025-12-01

Job specializations:

IT/Tech
Systems Analyst, IT QA Tester / Automation, IT Consultant, Technical Support

Position: Test Specialist CC1-Functional
Required Skills /

Qualification:

Bachelor's degree in Computer Science, Information Technology, or related field

10+ years of extensive experience in testing within a banking contact center environment

Proficiency in Genesys contact center tools, including configuration, testing, and issue resolution

Strong understanding of testing methodologies, tools, and frameworks

Proficient in utilizing Jira for issue tracking, project management, and test case management

Experience with Application Lifecycle Management (ALM) tools for test planning and execution

Analytical mindset with the ability to interpret complex data for issue identification

Excellent communication and collaboration skills for cross-functional teamwork

Detail-oriented approach with a focus on accuracy and documentation

Preferred:
Certifications in Genesys tools or relevant testing methodologies, knowledge of banking processes, experience in automation testing

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