Field Installation Technician - Northeast

Overview

Field Installation Technician - Northeast. The Field Installation Technician will be responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.

• Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
• Maintain and service installed products at customer locations
• Provide installation, setup and teardown of product for demos and trade shows
• Report and escalate product issues and resolution to appropriate personnel
• Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem
• Provide training and certification to integrators on site when appropriate conditions apply
• Provide accurate notes and documentation on completed projects
• Provide backup support to the Tech Support/Helpdesk to provide answers to customers  technical requests via phone and email
• Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
• Ability to maintain acceptable standards of office conduct
• Ability to come to work demonstrating timely and regular attendance
• Ability to handle stress effectively
• Ability to learn on the job in a fast-paced environment

• External Customers
• Engineering Team
• Technical Support Team

• Excellent interpersonal, telephone, customer service, time management, and decision-making skills
• Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner
• Ability to communicate effectively in writing to provide documentation on completed installations
• Understanding of order process, escalation process, and ability to provide feedback to Project Manager
• Ability to effectively maintain professional appearance and demeanor in a variety of work environments
• Ability to work unsupervised while remaining efficient and productive
• Comfortable using standard hand tools
• Basic understanding of electronics, connectivity concepts
• General knowledge of HVAC and Power requirements
• Knowledge of various A/V cables including HDMI and CAT 6
• Understanding of wiring schematics, measurements and system drawings
• Must be able to read Visio and/or CAD drawings
• Ability to create Visio or CAD line drawings is desirable
• 3rd party Control knowledge (Creston, AMX etc) is desirable
• System integration experience is desirable
• Government Clearance desirable
• Comfortable working on a ladder for extended periods of time
• Ability to use Microsoft Office Suite
• Knowledge of the order process, escalation process, and providing project feedback to the Product Management team
• Mental ability to conduct ongoing interpersonal interactions, analyze and solve problems
• Ability to actively participate in team development and team-oriented processes
• Physical ability to use computer hardware/software

• Associates degree or equivalent in a technical field
• 2 to 4+ years of professional work experience in a technical role, preferably in an A/V company

• General M-F with occasional weekend activity; hours are dependent upon the project and site access and may extend beyond the normal workday
• Position requires heavy lifting
• Ability to travel extensively and work substantial overtime
• Scheduling flexibility based on business needs
• Working with others in a team setting
• Valid driver s license and use of a personal vehicle with proper insurance

• All benefits start on first day of employment
• 75% employer-paid medical for employee; family coverage also included
• 100% employer paid dental, and vision for employee and dependents
• 100% employer paid long-term and short-term disability, and life insurance
• 401k Match, 5% contribution -> 4% match; 100% vested immediately
• 10 paid holidays
• Starting at 15 days paid PTO (sick and vacation time) annually
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)

Planar is an equal opportunity employer. We believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is expressed in our zero-tolerance policy for discrimination and harassment of any kind. We hire based on qualifications, merit, and current business needs, while extending to all aspects of our operations. We are committed to remaining a drug-free workplace.

Note:

This description does not include other roles listed in the original document.