ServiceNow ITSM Consultant

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This range is provided by Largeton Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40.00/yr - $42.00/yr

• Lead end-to-end Service Now implementations and support for ITSM and HRSD modules.
• Translate business requirements into scalable, compliant Service Now solutions.
• Define and maintain platform architecture, data models, and integration designs.
• Drive best practices in CMDB, Service Catalog, and Workflow design.
• Configure and customize Service Now using Flows, UI Policies, Business Rules, Script Includes, Client Scripts, Widgets, and Integration Hub.
• Develop and maintain HR Case & Knowledge Management, HR Services, Lifecycle Events, and Employee Center experiences.
• Implement ITSM processes such as Incident, Problem, Change, Request, Knowledge, CMDB, SLA, and Discovery.
• Design and manage integrations between Service Now and external systems (REST, SOAP, MID Server, OAuth).
• Govern platform upgrades, patches, performance tuning, and ensure security compliance.
• Ensure adherence to Service Now coding, naming, and security standards.
• Lead and mentor Service Now developers and analysts.
• Collaborate with business stakeholders, HR, ITSM process owners, security teams, and project managers.
• Lead workshops, solution reviews, demos, and user acceptance testing (UAT) sessions.

Mid-Senior level

Contract

Information Technology

Information Services

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