Onsite Administrator - Print

Onsite Administrator - Print
** Description
- **** Job Summary*
* • This role is responsible for monitoring systems, identifying performance issues, and adhering to defined time frames for incident escalation while troubleshooting simple to moderately complex incidents. The role serves as a trusted advisor to customers and internal businesses/end users, providing valuable insights and solutions. The role executes installations and configurations following standardized procedures, conducts routine maintenance activities, and ensures compliance with budget, quality standards, and customer requirements.
** Onsite Administrator (Print) -*
* ** OSA Level II (Boston, MASSACHUSETTS)
**** For this position the candidate must reside in Boston, MASSACHUSETTS / or commute daily to Customer site  
**** OSA Level II*
* • Manage consumable inventory
• Replace toner/consumables/paper
• Ensure adequate consumables are available at customer sites
• Clear paper jams
• Assist end user with device functionality
• Coordinated with HP with SW branded support
• Report customer dissatisfaction to CSM/SDM
• Assist with the collection of usage pages per devices as needed
• Swap out devices with spares as needed
• Perform initial trouble shooting and basic break-fix services for HP printers
• Perform maintenance on devices as directed by ADM
• Web based SW to manage fleet - proactive monitoring
• Track usage/activities @ Customer sites
** Responsibilities*
* • Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.
• Identifies incident trends for the purpose of escalating incidents, adhering to strict time frames, and following established protocols.
• Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.
• Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
• Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.
• Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery.
• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
• Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
• Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
• Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
** Education & Experience Recommended*
* • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
** Preferred Certifications
** NA
* * Knowledge & Skills*
* • Amazon Web Services
• Business Process
• Business Requirements
• Change Management
• Computer Science
• Data Analysis
• Information Systems
• Information Technology Infrastructure Library
• IT Service Management
• Linux• Microsoft Azure
• Project Management
• SAP Applications
• Technical Support
** Cross-Org Skills*
* • Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
** Impact & Scope*
* • Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.
** Complexity*
* • Works on assignments that are moderately complex in nature and require intermediate problem resolution.
** Disclaimer*
* • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties,…