Epic Application Analyst II

Position Summary

The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. They proactively identify opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. They function as a technical liaison and broker of services with various vendors, develop and maintain credibility and effective working relations with both customer management and IT personnel, and demonstrate an understanding of business problems as well as IT strategies, issues, and priorities.

This role requires forward‑thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals.

Epic Application Analyst II

EHR

Full Time

Upon hiring, successful completion of Epic's certification program must be completed within 6 weeks of taking the last class for the supported application.

• Design, build, and test Epic's mobile applications to support clinical workflows
• Collaborate with clinical and operational stakeholders to gather requirements and translate them into functional specifications
• Provide ongoing maintenance, including upgrades, patches, and troubleshooting of application issues
• Develop and maintain detailed documentation for configuration decisions, workflows, and training materials

• Design and implement integration strategies between Epic's mobile applications and DMO
• Collaborate with Nuance representatives to ensure smooth integration and address any technical challenges
• Upgrade coordination: plan and oversee the upgrade processes for DMO, ensuring minimal disruption to end‑users
• Power Mic configuration: deploy Power Mic in coordination with the devices team
• Integration support: provide technical support for DMO integrations with Epic and other third‑party systems, addressing any challenges and ensuring seamless data flow and functionality

• Establish ownership across EHR and IT teams for devices associated with hospital business and clinical functions
• Develop and maintain testing strategies, processes and execution for devices
• Own troubleshooting, updates and best practice configuration standards
• Maintain vendor relations
• Coordinate floor support of devices with Field Services teams
• Integrate with other Epic teams for top‑quality support

• Develops understanding of all Epic printing workflows
• Coordinate configuration and troubleshooting across Epic application and infrastructure teams
• Technical Dress Rehearsal (TDR) main resource for planning and execution

• Understands technical and Epic requirements for successful BCA machine implementation
• Manages BCA configuration tool, working with application teams to ensure build integrity
• Owns troubleshooting and ongoing maintenance using BCA System Pulse and other tools

• Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred.

• Requires at least 2+ years of relevant experience in either business systems analysis across multiple platforms or experience working closely with IT in the development and implementation of systems.
• Previous experience in business process re‑engineering or process improvement is desirable, involving broad‑based information systems and utilizing tools and techniques to effect business change.
• Experience in the strategic use of technology in managing and growing a business is preferred.
• Experience organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. HL7 knowledge is a plus.

• Knowledge of the assigned business area's products and processes.
• Strong technical knowledge and ability to express complex technical concepts in terms understandable to the business.
• Understanding of project management concepts in planning…