Learning & Development Specialist – Sales Enablement

We are seeking a strategic and creative Learning & Development Specialist to join our Sales Enablement team within the life insurance division of John Hancock. This role combines instructional design expertise with e-learning development skills to create impactful, scalable learning solutions that drive sales performance and business outcomes. You will collaborate with subject matter experts, sales leaders, and cross-functional partners to design, develop, and deliver engaging digital learning experiences for our global sales organization.

• Conduct needs assessments and performance gap analyses to inform learning solutions.
• Design learning programs that align with sales enablement goals, including onboarding, product training, and skills development.
• Apply adult learning principles and instructional design models (e.g., ADDIE, SAM) to create effective learning experiences.

• Develop interactive e-learning modules, videos, simulations, and microlearning assets using tools such as Articulate Storyline, Rise, Camtasia, and Seismic Learning.
• Create visually engaging storyboards and scripts that support learning objectives and brand standards.
• Ensure accessibility and responsiveness across devices and platforms.

• Partner with sales leaders and SMEs to translate business needs into learning outcomes.
• Embed learning into sales workflows and tools to support just-in-time learning and performance support.
• Align content with sales methodologies, product launches, and go‑to‑market strategies.

• Manage course deployment and tracking within the Learning Management System (LMS).
• Test and troubleshoot SCORM packages for functionality and reporting accuracy.
• Leverage data and analytics to measure learning effectiveness and optimize content.
• Deliver regular KPI updates to stakeholders, ensuring transparency and continuous improvement in course adoption and effectiveness.

• Lead end-to-end project management for learning initiatives, including timelines, resources, and stakeholder communication.
• Facilitate reviews and feedback loops with SMEs and business partners.
• Maintain documentation and version control for all learning assets.

• Bachelor’s degree (Instructional Design, Educational Technology, or related field preferred).
• 5+ years of experience in instructional design and e-learning development, preferably in a sales or corporate environment.
• Proficiency in e-learning authoring tools and multimedia production.
• Strong understanding of adult learning theory, performance-based design, and sales enablement principles.
• Excellent communication, collaboration, and project management skills.

• Experience with sales enablement platforms (e.g., Highspot, Showpad, Seismic).
• Familiarity with CRM tools (e.g., Salesforce) and how learning integrates with sales workflows.
• Knowledge of data-driven learning evaluation models (e.g., Kirkpatrick, Phillips ROI).

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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