Desktop Administrator L2

Role & Responsibilities

• Equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the Service Now Ticketing system.
• Must be able to repair laptop/ Desktop and workstation.
• Maintain, analyze, troubleshoot, and repair hardware and computer peripherals.
• OS Imaging (SCCM) and setup of workstations and the installation and configuration of software and hardware.
• Security compliance adherence for infra as per customer requirements.
• Manage assets inventory at office, update Assets Database tool, asset salvages, receiving and shipping out assets for end users, stockpiling inventory at depot.
• Manage and maintain SLA on tickets.
• Should be flexible for weekend/holiday support. Ready to travel to support any nearest office location.
• Onsite availability during business hours, no WFH.

• Desktop/Laptop repair / IMAC new setups experience is a must.
• Good verbal communication: ability to solicit and convey moderately complex information and make recommendations.
• Good problem‑solving skills, ability to work well with diverse personalities and teams.
• Considerable experience supporting servers and handheld devices.
• Knowledge and experience with Service requests, incident, problem management, and ticketing tools (Service Now).
• Ability to set priorities and manage competing objectives.
• Ability to lift at least 50 lbs.

A+ (required)

Dell WPD Technician

Windows 10 & 11, MS Office O365, Dell Laptop / Desktops

1‑3 Years

The expected compensation for this role ranges from $34,500 to $76,000. Final compensation will depend on various factors, including geographical location, minimum wage obligations, skills, and relevant experience. The role is eligible for Wipro's standard benefits, including medical and dental benefits, disability insurance, paid time off, and other leave options.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.