ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting

Service Now
-Enterprise Service Mgmt Transformation - Senior Manager
- Tech Consulting - Open Location

Location:

Anywhere in Country

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Service Now Enterprise Service Management Transformation - Senior Manager – Tech Consulting - Open Location

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Consulting Senior Manager, you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

You will lead Service Now Transformation teams in a rapidly growing area of the business. It is a client‑facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will have an opportunity to grow your consulting, technical and team leadership skills, as well as build relationships and obtain experiences that will define your career.

In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.

As a Senior Manager, you will play a pivotal role in the effective management and delivery of complex processes, solutions, and projects. You will navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management. This position offers a unique opportunity to develop your leadership skills and expand your professional network.

Key responsibilities include:

• Leading engagement delivery and managing client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Developing resource plans and budgets for engagements, managing engagement economics effectively.

To thrive in this role, you will need a blend of technical expertise and strong interpersonal skills. The following attributes will make a significant impact:

• Ability to drive and support sales activities along‑side EY pursuit teams demonstrating how EY's services can solve a client's business challenges – including developing proposals, engagement estimates, and participating in sales presentations.
• Lead and develop strategies for Service Now enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
• Act as an engagement manager across all aspects of Service Now ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
• Ability to manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources including offshore resources (e.g., consultants, developers, and testers).
• Ability to build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for Service Now service management implementations across business functions (non‑IT), including how specific business objectives can be met through process and technology transformation.
• Ability to analyze a company's service management functional…