Senior Production Support Engineer - Parametric

ABOUT MORGAN STANLEY

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit

Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what's important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs.

We also offer systematic alpha and alternative strategies to complement clients' core holdings.

This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.

The Application Support and Automation team at Parametric:

• We are responsible for supporting all of the production applications s includes on-prem and cloud based proprietary and off the shelf applications.
• The automation team is responsible for developing and maintaining all inbound and outbound file transmissions and internal automations.

Our Production Support team acts as the front line for issues involving all business critical applications, including Parametric proprietary software, open source commodity middleware, cloud deployed sites and network intersections with hosted solutions. Qualified senior level candidates will have a passion for IT, with excellent communication and organization skills, and be capable of working in a highly collaborative and fast paced environment.

Financial services background is strongly encouraged. High energy, a can do attitude, and intense curiosity is required.

• This role fulfills issue triage for production IT operations/sysops/devops,
• Expedites repetitive tasks for end users while working with development to deploy automation
• Explores data stores and derives ad hoc reports and KPI’s
• Deploy software as part of the change and release management process.
• Educate end users regarding new or misunderstood features.
• Participate in the continuous improvement process by highlighting new issues to development.
• Investigate logs and correlate failures between applications and databases
• Understand and demonstrate mastery of internal applications used for the daily business cycles (research, analysis, trading, accounting)

As a senior member of the team you’ll have an opportunity to craft new processes and revise existing documented workflows and aligning daily tasks to your personal efficiencies

• Triage and resolve tickets for supported systems and applications.
• Provide troubleshooting expertise for all aspects of an application including vendor and custom built apps.
• Develop and maintain knowledge base articles
• Follow established procedures for managing business risk when updating production systems.
• Create and update process automation.
• Participate in projects that enhance or upgrade Parametric systems or employee experience.
• Working as part of a team provide complete 24/7 support to the production environment including being a member of an on-call rotation
• Enhance the monitoring and oversite of applications to ensure proactive alerting where possible.

• 6 years of relevant professional experience.
• 4 years experience with SQL including writing and understanding queries.
• Experience supporting a 24/7 environment.
• Experience with Dev Ops practices including Octopus, JIRA, Confluence or equivalent platforms.
• Scripting/automation and continuous improvement experience is a plus.
• Strong verbal and written communication skills targeted to a variety of audiences including technical and non-technical users.
• Must be able to work in a fast-paced, social environment, yet be able to work…