Information Technology Support Engineer

This role is an IT Support Engineer at Atlantic Group. The base pay range is $75,000.00 - $90,000.00 annually. Additional compensation may include an annual bonus.

• Provide onsite and remote support for hardware, software, and collaboration tools
• Troubleshoot advanced issues across Windows, Microsoft 365, and networking
• Manage onboarding/offboarding, provisioning, and access control
• Maintain Windows 11, M365 apps, and endpoint devices
• Build automation scripts (Power Shell, Python, Bash)
• Serve as an escalation point and mentor junior staff
• Maintain documentation and knowledge articles
• Handle service requests in line with SLAs
• Coordinate with vendors and collaborate with regional/global IT teams
• Support security, patching, and compliance efforts
• Contribute to ongoing automation and process-improvement projects

• 4-7 years of corporate IT support experience
• Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11
• Strong troubleshooting, communication, and mentoring skills
• Knowledge of networking fundamentals and endpoint security tools
• Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus

• Medical insurance
• Vision insurance
• 401(k)

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Technology, Information and Media
• Location:
  
  Norwood, MA

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