Desktop EUC L1

Desktop EUC L1 - Iron Systems, Inc

Join to apply for the Desktop EUC L1 role at Iron Systems, Inc.

• Provide on‑site and desk‑side support services to end users.
• Troubleshoot PC‑related problems at the direction of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End‑User Data backup and restoration when required in the course of a service incident.
• Smart‑hands support for data center equipment as per required SLA (in specified locations).
• Assist in troubleshooting data center devices as directed by CLIENT Tech Support.
• Replace defective components in data center equipment, including daily tape change for local backup routines.
• Import / Export tapes to the tape libraries as advised by CLIENT tech support.

• Good customer‑facing skills and well presented.
• Demonstrates independent and proactive thinking.
• Builds effective relationships within the team and across the business and Professional Services.
• Works to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Works alone and unsupervised, taking initiative when necessary.
• Organized and prioritizes work appropriately.
• Fully vaccinated.

• Experience using a call logging system.
• Good working knowledge of Windows 7/10 and related Office applications.
• Support experience with MACs is beneficial.
• Knowledge of mobile devices, especially Android and iPhone.
• Working knowledge of current and legacy hardware platforms; experience building, configuring, replacing, and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts as identified by CLIENT.
• Hands‑on experience in installation and troubleshooting data center equipment, rack and stack of the DC equipment/cable.
• Excellent communication skills in English and the local language.

• Completion of CompTIA certifications – e.g., A+, Network+, etc.
• Completion (or near completion) of Microsoft certifications – e.g., MCP, MCITP, MCSE, etc.

• Entry level

• Full‑time

• Information Technology

• IT Services and IT Consulting