Epic Instructional Designer

Position Summary

Under direction of the Training Team Lead, the Instructional Designer is responsible for training clinicians on the use of BMC information systems and for the development, implementation, and maintenance of the Epic Training Program for the assigned application(s). The Instructional Designer translates workflow strategies into training scripts, working independently and on teams to coordinate training activities and develop training materials, job aids, and promotional materials for the assigned application.

The specialist works closely with clinical departments in developing training plans.

In addition, the Instructional Designer coordinates logistics and education materials related to training programs, works closely with training and project teams to build and maintain training environments, ensures upkeep of all intranet content and classroom materials, and acts as a user liaison, communicating feedback from users to the application implementers. This forward‑thinker identifies opportunities to improve training techniques to enhance the overall training process of BMC’s Epic Application(s).

• Participate in workflow design and system build as the training consultant.
• Develop and maintain credibility and effective working relations with the analyst team, application user groups, Clinical Leads, and end‑user community.
• Participate in the development and maintenance of the Epic Training Program.
• Develop and maintain high quality training materials including classroom curriculum, user guides, presentations, e-Learnings and lesson plans related to the assigned application(s).
• Build and maintain the training environment to support various clinical and/or business roles and workflows. Prepare training environment with appropriate patient samples and content based on end‑user audience.
• Understand and navigate the system build to develop e-Learnings.
• Train and provide support to end users and new employees on the use of the specific Epic Applications and other related workflows and business processes as needed.
• Solicit department, subject‑matter‑expert and trainee feedback and appropriately adapt training materials, exercises and quick‑start guides to ensure they are up to date with EHR and workflow changes.
• Be a team player; flexible, friendly, congenial, and enthusiastic.
• Align with other IT functional areas to remain apprised of project status to ensure materials stay current and accommodate optimization of Epic.
• Keep IT group’s technology and service managers aware of potential user issues and resolve conflicts.
• Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to reach a resolution.
• Document all aspects of the training plans (scope, definition, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery.
• Proactively identify opportunities to apply technologies to business processes.
• Schedule ongoing New Hire Training classes, including arranging Zoom meeting invites.
• Ensure training facilities and/or materials are available and ready for classes.
• Attend to students in Workday (Boston Medical Center’s LMS).
• Provide publication or other informal notification of project‑level new material and programs.
• Work with respective department to keep training materials up to date and refreshed as needed.
• Create User Group Newsletters (monthly) to inform department and clinical staff of system changes.
• Provide on‑site user support during implementations, including during non‑business hours and days.
• Conduct on‑going Thrive training for the respective department.
• Participate in an on‑call customer support rotation during normal business hours and off hours.
• Perform other duties as necessary, including participating in the planning, design, and implementation of training‑focused governance‑approved quarterly projects in collaboration with the analyst team and project stakeholders.

Bachelor’s Degree or equivalent training experience is required.

Certificates, Licenses, Registrations

Required:

• Epic Certification or Proficiency Required (within 90‑day…