UX Strategist

The UX Strategist is responsible for defining the strategic backbone of 829’s website projects. You’ll balance client objectives with user needs to create conversion-driven architectures and content foundations that hold up across both waterfall and agile delivery. This role leads the discovery, research, and planning phases—diving into B2B and B2C client goals, customer behavior, and competitive landscapes—then turns those insights into clear sitemaps, information-architecture frameworks, and content strategies.

Working closely with designers, developers, producers, and account managers, you ensure every project is grounded in strong UX rationale and aligned from kickoff through launch. You will regularly present your work to clients, confidently communicating strategic thinking, recommendations, and deliverables. Experience with Drupal, Word Press, or Shopify is a plus.

• Develop relationships with clients. You know everything about your clients' goals, personalities and priorities. You prepare thorough questions and synthesize the insights into innovative human-centered content strategies.
• Immerse in client challenges. Understand the brand, business, and audience goals.
• Do the research. Conduct competitive, industry research, client stakeholder discovery, site reviews and analysis, analytics reviews.
• Create the architectural foundation of large-scale websites. Create sitemaps that account for all pages on a website. Support your sitemap with page-specific content outlines when appropriate, and account for all fields/data that will comprise key pages.
• Contribute to wireframe development. Bring website architecture to life through Figma-based wireframe development.
• Collaborate with digital agency peers. Review the work and collaborate with 829’s designers and developers, providing meaningful feedback. Contribute to learning and development during weekly department meetings.
• Uphold industry best practices. Ensure that best practices are being followed. Evolve processes, offerings, and deliverable formats when you see opportunities to make improvements.
• Have a baseline understanding of how websites are built using waterfall and agile processes. You are familiar with or have ideally past experience working with Wordpress and/or Drupal content management systems, including the awareness to collaborate with designers, developers, and other agency peers when needed.
• Client collaboration experience. Exceptional communication, presentation, and organizational skills.
• Has the ability to problem solve, confidently make decisions, and lead projects with empathy and authority. 829 works across a variety of different industries and on projects with varying complexity. You’ll be successful in this role if the idea of learning and problem solving excites you.
• An understanding of integrated digital marketing and its website strategy implications. The foresight and understanding of how to work with digital marketing team members on formulating a solid strategic direction, taking into account SEO, UI design, and paid media.

• At least 3-5 years of experience in website-focused UX, ideally in an agency setting. While we will consider candidates with in-house experience, an agency background is preferred. You should have a baseline understanding of how websites are built using waterfall and agile processes, and the awareness to collaborate with designers, developers, and other personnel when necessary.
• A portfolio of previous strategic UX work samples. A portfolio that clearly exhibits the ability to conduct research and translate your findings into recommendations including sitemaps and wireframes.
• Client collaboration. Exceptional communication, presentation and organizational skills.
• The ability to problem-solve, confidently make decisions and lead projects with empathy and authority.
• 829 works across a variety of different industries and on projects with varying complexity – the idea of learning and problem‑solving excites you.

• Remote Workplace. You have the option to work at our office in Boston or remotely in the United States.
• Paid Time Off. Receive generous paid…