Desktop Support Technician

Responsibilities

• Respond and resolve IT incidents and requests.
• Deploy and maintain software and hardware components necessary to deliver IT services.
• Deliver periodic end‑user training on relevant topics.
• Maintain an accurate inventory of end‑user hardware and software.
• Ship equipment as necessary.
• Maintain and utilize the management‑device‑management (MDM) system.
• Configure and maintain Active Directory policies and organizational units.
• Re‑image laptops using the system image.
• Perform other duties as required or directed by the manager.

• Mandatory
• Strong organizational, time‑management, and communication (written and verbal) skills.
• Strong technical troubleshooting and analytical skills.
• Minimum of 2 years IT technical support experience.
• Experience supporting mobile devices (iPad/iPhone).
• Demonstrated ability to work with a wide variety of people, with an emphasis on cultural sensitivity.
• Desirable
• Experience in the pharmaceutical, biotech, or life sciences industries preferred.

Entry Level

Contract position based out of Boston, MA.

Pay range: $38.00 – $38.00 /hr.

Benefits (subject to eligibility and plan terms) may include:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) retirement plan with pre‑tax and Roth post‑tax contributions;
Life Insurance (voluntary life & AD&D);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time off/leave (PTO, vacation or sick leave).

Fully onsite position in Boston, MA.

Position anticipated to close on Jan 3, 2026.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.