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Full Stack Engineer
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2025-12-30
Listing for:
firstPRO, Inc
Full Time
position Listed on 2025-12-30
Job specializations:
-
IT/Tech
IT Support, Desktop Support
Job Description & How to Apply Below
first
PRO is now accepting resumes for a Desktop Support Technician role in Boston, MA. This is a 6+month contract to hire role and onsite everyday. SCCM Imaging required.
Some of the day-to-day responsibilities of this role include:
- Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
- Monitor and respond to helpdesk tickets
- Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware
- Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs
- Manage support calls for printer break/fix services
- Support and distribute company-owned mobile devices
- Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk
- Participate in on-call rotation for emergency support phone queue
- Assist in supporting the company's security posture
- Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements
THE CANDIDATE
- BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree;+, MCP or other equivalent certification is a plus
- Minimum five (5) years of experience in a desktop support and end-user support role
- Desktop and hardware configurations, including Thunderbolt docking solutions
- LAN-based imaging
Mid-Senior level
Employment typeContract
Job functionInformation Technology
IndustriesStaffing and Recruiting
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