Head of IT & Business Systems

Head of IT & Business Systems

Location:

Boston, MA (Full-time, in office)
Department:
Technology

Reports to:

Head of Finance & Accounting
Compensation: $130,000 – $170,000

About Stem Wave

Stem Wave is a non-invasive regenerative medical device company reshaping healthcare alongside our provider partners. Our technology helps people live pain-free by activating the body’s natural healing process and improving quality of life without drugs or surgery.

About the Role

We’re looking for a Head of IT & Business Systems who will own, optimize, and scale Stem Wave’s internal technology ecosystem. This role will serve as the primary systems leader across the organization, responsible for the strategy, architecture, administration, and performance of platforms including Salesforce, Net Suite, High Radius, RF-Smart, and marketing/lead-gen integrations. This role will also own the company website from a systems and integration standpoint, ensuring seamless data flow between web, marketing, and business platforms.

This is a high-impact, hands-on role with full ownership of systems strategy, process improvement, data flow integrity, and cross-functional alignment. You’ll partner closely with Finance, Sales, Marketing, and Operations to streamline workflows, automate manual work, and enable visibility as we grow.

If you’re energized by building scalable infrastructure in a fast-moving company and want true ownership and decision-making authority, this role offers a rare opportunity to shape systems before scale locks in.

What You’ll Do

• Own Stem Wave’s business systems ecosystem:
Salesforce, Net Suite, High Radius, RF-Smart, Zapier, AWS, and paid media integrations

• Serve as the technical owner of Salesforce (configuration, automation, workflows, reporting, permissions, integrations)

• Own all website-related technical infrastructure, including backend logic, lead capture, form routing, attribution, tracking, and server management

• Lead, manage, and develop IT and systems team members and oversee contractors, external developers, agencies, and vendors; scope and QA their work

• Build or oversee API development, custom integrations, middleware, and automation frameworks

• Improve data hygiene, reporting accuracy, workflow automation, and system reliability

• Build internal SOPs, system documentation, permission frameworks, and audit processes

• Maintain extremely high proficiency and accuracy in spreadsheets, reporting, and data workflows

• Manage and prioritize competing tasks across multiple functions with clear communication and structure

• Troubleshoot system-wide technical issues and serve as the escalation point

• Collaborate with Finance, Sales, Marketing, and Operations to translate business needs into scalable technical solutions

• Support business growth through new systems, workflows, channels, and integrations

• Develop and execute a long‑term technology roadmap for the organization

Who You Are

• years of experience in IT, business systems, or full-stack development - Candidates may come from roles such as Business Systems Manager, Full-Stack Engineer, Solutions Architect, Technical Operations Lead, Mar Tech Engineer, Salesforce Technical Lead, or Integration Architect.

• Experience leading and managing direct reports and the ability to manage contractors or external developers

• Full-stack development background with strong backend engineering skills

• Experience building and maintaining APIs, integrations, and automation workflows

• 5+ years of Salesforce experience (administration, configuration, automation, integrations) and experience with Net Suite, Zapier or similar automation tools, and AWS or other cloud hosting environments

• Expert-level proficiency with spreadsheets, data modeling, and data QA

• Strong ability to prioritize and manage multiple competing tasks and requests

• Strong understanding of paid media integrations and attribution logic (Meta, Google, You Tube, Bing)

• Experience connecting websites to CRM and marketing systems

• Strong communicator with the ability to translate technical concepts to non-technical stakeholders

• Thrives in fast-paced, high-growth environments

Why Join Us

• Leadership:
Work with decision-makers who are shaping the future of medical technology.

• Exposure:
Gain end-to-end visibility into the product lifecycle — from design and manufacturing to deployment and service.

• Growth:
Be part of an innovative, high-energy team where your ideas are valued and your career can grow quickly.

At Stem Wave, we’re not just building devices, we’re building a movement. Join us and launch your career in an environment where your curiosity, creativity, and drive truly matter.

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