Sr. IT Systems Engineer

At Hi Marley, we’re not just a technology company—we’re on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations.

With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.

We are looking for a systems-minded builder who can elevate Hi Marley’s internal technology stack - driving operational excellence, automation, and security across our SaaS ecosystem. This role will help shape the infrastructure, controls, and AI-enabled workflows that power a modern, resilient, and compliant enterprise. We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.

What You’ll Do:

• Identity, Access & Lifecycle Automation:
Implement group-based access control in our IDP, SCIM provisioning, and automated onboarding/offboarding workflows integrated with our HRIS and internal ticketing system.

• IT Service Management & Request Portal Modernization:
Build and maintain a modern JSM request portal with structured forms, approvals, and embedded knowledge articles to reduce email-based IT intake.

• Endpoint & Device Management:
Develop and maintain macOS MDM baselines, enforce security controls, support zero-touch deployment, and manage device lifecycle operations.

• Automation, Integrations & Internal Tooling:
Automate high-volume IT and People Ops workflows using scripts, APIs, and low-code tools; improve self-service and reduce manual provisioning.

• Email & Internet Security Support:
Maintain SPF/DKIM/DMARC configurations, tune Exchange Online and email security policies, and support secure routing and deliverability improvements.

• SaaS Administration & Governance:
Administer core platforms (Microsoft 365/Entra, Slack, Jira/Confluence, Zoom, Salesforce) and implement lightweight governance for roles, permissions, and configuration consistency.

• AI Productivity Enablement:
Support the rollout of secure internal AI tools (e.g., ChatGPT, Cursor), configure safe access workflows, and help pilot automation use cases.

• Responsibilities may evolve over time, and additional tasks may be assigned as new systems, workflows, and technologies are introduced.

What We’re Looking For:

• 5+ years of hands-on experience in IT systems engineering and SaaS operations.

• Strong experience with identity, SSO, and provisioning workflows (Microsoft Entra, SCIM, SAML).

• Knowledge of email security and authentication standards (SPF, DKIM, DMARC, MTA-STS, BIMI).

• Proficiency using Jamf for MDM/endpoint management.

• Ability to automate workflows using Python, APIs, or low/no-code automation tools (e.g., Zapier).

• Practical experience administering Microsoft 365, Slack, and Jira/Confluence in a production environment.

• Experience supporting AI copilots or LLM-powered internal tools (e.g., ChatGPT, Cursor).

• Strong communication and cross-functional collaboration skills, with a service-oriented mindset.

Compensation, Benefits & Perks:

At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$89,000–$164,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.

• Equity grants for all employees

• A 4% matching 401(k) program

• Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week

• Monthly wellness stipend

• Paid parental leave

• A flexible vacation policy - we all work hard and take time when we need it

Who We Are:

• Max Courage – We…