Sr. Associate, Transformation Readiness Project Management, Boston, MA

Sr. Associate, Transformation Readiness Project Management, Boston, MA

Country:
United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally.

Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Senior Associate, Readiness & Hypercare, is responsible for supporting transformation initiatives by ensuring both pre-launch readiness and post-launch Hypercare stabilization are effectively managed. This role provides project management expertise across 16 work streams, supports readiness progress tracking, identifies risks and dependencies, and ensures operational handoffs are executed seamlessly. The incumbent flexes between readiness and Hypercare, providing accurate, timely reporting to leadership and enabling stakeholders to make informed decisions throughout delivery.

The Sr. Associate, Project Management Oversees, develops, and analyzes policies and practices related to project management and the project management office. Develops and oversees project quality assurance and resource allocation. Enhances program and project management capabilities and operational oversight, ensuring readiness and Hypercare activities are fully embedded into delivery.

The Sr. Associate Develops, edits, and implements project plans to manage the lifecycle and operational aspects of readiness and Hypercare (resources, scope, schedule, cost, risks, and dependencies). Manages readiness checklists, tracks program status, escalates risks/issues, and ensures coordination across work streams to support successful Go-Live, IVL, and post-launch stabilization.

• Partner with program leadership, IT Release Management, Horizon Program, and vertical leaders to execute readiness plans, track progress, elevate risks, and ensure alignment to Go-Live milestones.
• Support Hypercare preparation and execution by monitoring incidents, documenting stabilization progress, and coordinating recovery actions to reduce business disruption.
• Develop and maintain dashboards, reports, and executive-level communications that provide transparency into readiness health, risk management, and Hypercare outcomes.
• Act as a dedicated resource for issue identification and escalation, enabling across business and technology teams.
• Coordinate readiness checklists and risk/issue remediation to ensure high-quality Go-Live outcomes and smooth transitions into Hypercare.
• Apply strong project management discipline to manage competing priorities, ensuring quality standards, timely delivery, and operational resilience are met.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s Degree or equivalent work experience:
Computer Science, Business Administration or equivalent field. –
Required.

• 9 Years Formal Project Management experience in a Financial Services environment – Required.

• 9 Years Estimating and budgeting to ensure project costs are maintained – Required.

• 9 Years Building project planning documents – Required.

• 9 Years Developing and coaching others indirectly or directly
  - Coaches, reviews and delegating work to lower level professionals – Required.

• Ability to flex between strategic readiness planning and tactical…