UI​/UX Designer

The client is looking for a short-term research-focused UX/UI designer. You’ll be embedded within a small in-house design team to execute on defined projects. You’ll report to the Director of User Experience and Service Design within the Digital Service, and collaborate with product, engineering, data science, and subject matter experts across the client ecosystem. We are looking for someone strong in Figma and facilitation and comfortable conducting usability testing without heavy oversight.

• Usability testing: Plan and run usability tests for web apps and pages (e.g., AI Search).
• Synthesize findings into recommendations and design updates.
• UI design and prototyping: Translate requirements into high-fidelity, accessible prototypes in Figma. Work may range from rapid wire framing to production-ready UI for apps.
• Review and advise on UX/UI work being led by other teams.
• Design system contributions: Document components and contribute new patterns to the Boston Design System.
• Collaboration: Synthesize data and research to guide decisions and translate findings into accessible, intuitive UI.
• Use risks, opportunities, and constraints in technology, systems and policy to shape design.
• Effectively plan and run design sessions that include senior leaders and stakeholders.

• Experience: 3-4 years of experience in digital product and service design.
• Public sector experience: government or similar organizational environments.
• Technical expertise: Expert in Figma, agile workflows, and WCAG accessibility standards, proficient in Miro and other digital collaboration tools.
• Skills: Strong facilitator, systems thinker, and ability to advocate for user-centered design in complex organizations.