Senior Customer Insights Analyst

We’re looking for a curious, collaborative, and detail‑oriented Data Analyst to join our Market Intelligence team. This role is ideal for someone who thrives on turning complex data into actionable insights that drive strategic decisions and client success.

• Analyze client engagement, product usage, and market research data to support business planning and client success initiatives.
• Design and maintain dashboards and visualizations that communicate findings clearly to internal and external stakeholders.
• Monitor KPIs to evaluate the effectiveness of business decisions and engagement strategies.
• Work with data collected through platforms like Heap, our CRM, and other internal systems to uncover trends and drive strategic insights.

• Partner with cross‑functional teams to understand data needs and deliver tailored solutions.
• Create reports and presentations that translate complex data into business recommendations.
• Support ad hoc analysis requests from leadership, sales, and client success teams.
• Contribute to the development of tools and frameworks that improve data accessibility and usability.

• Ensure data integrity and accuracy across systems and reporting tools.
• Help structure large datasets to uncover meaningful insights and support business objectives.
• Contribute to ongoing efforts to modernize our data infrastructure, improve accessibility, and streamline reporting workflows.
• Stay current on industry trends and best practices in data analytics and visualization.

• Bachelor’s degree in Data Science, Business Analytics, Economics, or related field.
• 4-7+ years of experience in a data analyst or business analyst role, preferably in financial services, fintech, or SaaS.
• Proficiency in Excel, SQL, and data visualization tools (e.g., Power BI, Tableau).
• Experience with Python or R is a plus.
• Comfort working with imperfect or fragmented data sources and finding creative ways to extract insights.
• Strong analytical thinking and attention to detail.
• Excellent communication skills and ability to translate data into business insights.
• Ability to thrive in a fast‑paced, client‑centric environment.

• Medical, Dental, and Vision coverage
• 401(k) with a company match up to 9%, including a Safe Harbor contribution
• Flexible Spending Account (FSA) and commuter benefit programs
• Generous paid time off
• Volunteer Day
• Paid parental leave
• Hybrid working options

The expected base pay range for this role based in Boston, MA is $90,000 – $115,000 per year. Exact compensation may vary based on skills, experience, and level of education. The role is bonus or incentive eligible.

Institutional Shareholder Services Inc. is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).

All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non‑discriminatory basis, consistent with all applicable federal, state, and local requirements.

ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. ISS is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact _Acc This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.