Senior Creative Program Manager

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

We’re hiring a Senior Creative Program Manager to shape the operational strategy behind our national design team. This role goes beyond project delivery — you’ll lead the development of reporting infrastructure, workforce planning models, and optimization initiatives that enable our team to deliver creative excellence at scale.

You are a systems-minded, data-driven operator who sees structure as a competitive advantage. In this role, you’ll turn complexity into clarity, translate performance into insights, and build the operational muscle that powers one of the largest in-house creative studios in real estate.

• Own our creative systems: Oversee the structure, optimization, and long-term roadmap of our project management platform (Workfront), ensuring it enables visibility, accountability, and operational excellence across the entire creative organization.
• Build the creative team’s reporting infrastructure: Design and manage dashboards that measure studio health—tracking performance across volume, SLAs, utilization, NPS, and delivery speed—and transform data into actionable insights that guide leadership decisions.
• Forecast team capacity and future needs: Develop models that anticipate project demand, workload distribution, and resourcing needs, providing recommendations that shape hiring, outsourcing, and strategic planning.
• Lead cross-functional program improvements: Evaluate workflows and team performance to identify operational bottlenecks, propose process optimizations, and measure the impact of new programs and tools over time.
• Serve as the connective tissue across teams: Partner with Creatives, Producers, Marketing, and Finance to ensure creative delivery aligns with Compass’s broader business and brand goals.
• Advance automation and AI-driven efficiency: Champion new technologies that streamline operations, reduce manual lift, and unlock more time for creative work.
• Enable data-informed decision making: Deliver recurring reports and insights that connect creative performance to business impact—helping leadership plan, prioritize, and scale smarter.

• 5+ years of experience in creative operations, business analysis, or program management—preferably within an in-house creative, marketing, or agency environment.
• Strong fluency in Workfront (or similar tools), including reporting, automation, and system configuration.
• Proven ability to analyze and visualize data using tools like Power BI, Tableau, or Looker, and translate those insights into strategic recommendations.
• Experience managing NPS or satisfaction tracking, with the ability to tie feedback to performance improvement.
• Strong writing skills with the ability to produce thorough, easy-to-follow documentation on how to pull and manage data.
• Skilled in capacity modeling, forecasting, and performance reporting to support resource and budget planning.
• Strong communicator who can influence through data, structure, and storytelling.
• Comfortable balancing detail and big-picture thinking in a fast-paced, creative environment.
• A proactive problem solver who thrives on building systems that scale.
• This role is 100% on-site based out of our Back Bay Office

Compensation: The base pay range for this position is $65,000-$97,900 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter…