Director, Provider Network Development and Relationship Management

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*** John Hancock is currently transforming our Long Term Care business to help our customers age in place and receive the care that they need to live as independently as possible. This team focuses on providing access to high-quality and affordable long-term care providers to our customers when they need it.

The Director, Provider Network Development & Relationship Management, is responsible for leading the development, optimization, and strategic oversight of our provider network. This role is responsible for ensuring network adequacy, driving value, and fostering strong relationships with healthcare providers, network partners, and internal stakeholders. The ideal candidate brings a blend of business development, contract negotiation skills, strategic thinking, and a passion for improving healthcare access and quality across diverse populations for our long-term care policyholders.
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* Position Responsibilities:

*** Network Strategy & Design:
Lead cross-functional team to deliver the design, development, and expansion of provider networks to meet regulatory, service coverage, and business objectives.
* Contracting & Negotiation:
Drive & lead provider network contracting processes, ensuring competitive and compliant agreements with measurable discounts
* Stakeholder Engagement:
Directly manage key provider network relationships with internal stakeholder teams (product, sales, operations, IT)
* Data & Performance Management:
Track, monitor and manage network performance metrics, data quality, and KPIs; implement improvements based on analytics and feedback.
* Technology Integration:
Proactively collaborate with IT vendors to streamline scheduling, data exchange, and provider onboarding processes.
* Regulatory Compliance:
Ensure adherence to HIPAA, CMS, and state-specific regulations, particularly in Medicaid and Medicare environments.
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* Required Qualifications:

*** Bachelor’s degree required;
Master’s in Healthcare Administration, Public Policy, or related field preferred
* 8 –15+ years in provider network management, healthcare contracting, or payer strategy roles
* Familiarity with CRM systems, EHR/EMR platforms, and provider data management tools
* In-depth knowledge of sourcing and procurement principles and best practices; in-depth experience and expertise with supplier contractual terms and conditions to mitigate legal and business risk
* Strong negotiation and relationship-building abilities
* Strategic planning and execution
* Financial and pricing analysis
* Excellent communication and presentation skills
* Ability to manage complex projects and competing priorities
* Background in provider networks
*** When you join our team:
**** As part of our global team, we’ll support you in shaping the future you want to see.
* We’ll empower you to learn and grow the career you want.
* We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.**À propos de Manuvie et de John Hancock
** La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .
** Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi
** Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de…