Principal Product Manager

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Location:

Boston, MA OR San Francisco, CA (Hybrid – 2 days/week)

Liberate builds AI agents to automate manual tasks for the $2.7T insurance industry. We started with voice — the hardest and most valuable channel in insurance — and are now expanding into full workflow automation across sales, servicing, and claims. Our long‐term vision is to build reasoning agents capable of handling the entire spectrum of insurance carrier and broker operations. We've raised $72M to date, including a $50M Series B in October 2025, backed by top‑tier venture firms.

As the Principal Product Manager, you will be a key leader on the product team, owning major platform domains, driving strategic vision, and enabling the company to scale from early‑stage to high‑growth enterprise adoption. You will work closely with senior leadership, customers, engineering, design, deployment, and go‑to‑market teams to define and execute on product strategies that differentiate our AI agent platform in the market and deliver measurable business value.

• Define the long‑range product vision and roadmap for a significant platform pillar of our AI agent offering — guiding ideas from concept through market launch, adoption, iteration, and scale.
• Engage and partner with strategic enterprise customers (including Fortune 500 and high‑growth startups) to deeply understand their needs, influence product direction, and secure product/market fit in regulated industries.
• Translate high‑level strategy into clear, compelling product requirements and success metrics; work across engineering, design, deployment, and go‑to‑market to deliver robust, scalable, and enterprise‑grade solutions.
• Establish key performance indicators (KPIs) and rigorous measurement frameworks for agent performance, business impact (ROI), compliance, and trust; drive continuous improvement through data‑driven insights.
• Serve as the product champion, influencing cross‑functional teams and senior stakeholders; articulate trade‑offs, ensure alignment, manage dependencies, and escalated appropriately to remove obstacles.
• Mentor and coach other product managers, share best practices, and help build a high‑performing product organization as we scale.

• 8+ years of product management experience (or equivalent), with a minimum of 5 years as a PM in enterprise SaaS, AI/ML, or deeply technical domains.
• Proven track record of shipping complex, enterprise‑grade, data‑driven or AI‑driven products (ideally in regulated industries such as insurance, healthcare, or finance).
• Strong technical acumen — you can engage confidently with engineers and architects about APIs, data models, system architecture, integrations, security and compliance requirements.
• Demonstrated ability to think strategically, communicate clearly, and influence senior leaders and stakeholders across functions.
• Comfortable working in fast‑paced, high‑growth, ambiguous environments and driving clarity, prioritization, and execution.
• Bachelor’s degree in Computer Science, Engineering, Math or related technical field (or equivalent professional experience).

• Experience with AI/ML platforms, contact center systems, or enterprise integrations at scale.
• Experience with Voice AI
• Prior involvement in a startup or early‑stage company that grew rapidly, helping define product direction and scale.
• Familiarity with working in regulated industries (insurance, healthcare, finance) and creating products with trust, transparency, oversight and compliance baked in.
• Master’s degree or additional advanced study in a technical domain (optional, but a plus).

If this aligns with your ambitions and you’re excited to lead at the intersection of AI, enterprise software and regulated market transformation — we’d love to hear from you.

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