Business Analyst - Research Informatics Operations

Business Analyst - Research Informatics Operations

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The Research Informatics Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst II to coordinate, manage and support the information system needs of the Dana‑Farber Cancer Institute (DFCI) research community. The Business Analyst II will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Dana‑Farber/Harvard Cancer Center, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking.

The incumbent will work on medium to large sized projects to design, develop, implement, and support the overall research system operations program. They will collaborate in re‑engineering and developing new business processes to support DF/HCC’s need for automation and process development for new clinical trials management initiatives and basic science. The Business Analyst will support day‑to‑day usage of RIO applications and be responsible for providing education on system workflows and functionality.

The incumbent must be able to create and maintain healthy working relationships with end users, DF/HCC, and site leadership, and will serve as a mentor and resource for junior staff.

Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute is a leader in life‑changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases.

• Provide exceptional customer support to DF/HCC stakeholders, including study teams, clinicians, Office of Data Quality, Office for Human Research Studies, Grants & Contracts, Mass General Brigham eCare and others by either resolving issues or facilitating connection with appropriate resources.
• Build protocol treatment arms and calendars in the clinical trial management systems.
• Gather, analyze, and assimilate documents required to build calendars and treatment arms.
• Collaborate with study teams and clinical staff.
• Identify obstacles encountered during the build process; communicate and develop acceptable resolutions.
• Understand various software systems and their interdependencies to guide treatment arm and calendar creation.
• Educate study team members on how subject enrollment, treatment arms, and calendars work.
• Responsible for business requirements gathering, workflow analysis, definition, and documentation of system requirements for the many clinical research business processes involved for each of the DF/HCC institutions.
• Collaborate on the design and implementation of system and workflow solutions for clinical trials management, biobanking, electronic data capture, protocol review and monitoring, grant development, intellectual property, and other systems supported by RIO.
• Serve as an exemplary representative of RIO, maintaining ongoing communication, feedback, and follow‑through with customers and peers.
• Function as the analyst subject matter expert for assigned applications supported by RIO.
• Successfully build and maintain vendor relationships.
• Effectively balance the needs of the Dana‑Farber/Harvard Cancer Center among various stakeholders.
• Manage medium to large sized projects from inception to completion (team communication, timelines, signoffs, scope changes, etc.).
• Follow project management lifecycle in accordance with DFCI, DF/HCC, Mass General Brigham, and group‑specific standards.
• Learn and utilize new products and tools, as appropriate, to successfully complete work assignments.
• Elicit and document functional requirements for ongoing implementation projects; evaluate processes, propose improvements, and educate user base.
• Document daily activities, progress, and workload metrics.
• Develop training materials such as content for eLearning and other end‑user documentation for assigned applications.
• Continually innovate based on industry trends and facilitate networking with outside…