IT Desktop Support Specialist - Onsite - Intune Patching, Shell Scripting

IT Desktop Support Specialist – Full Time, Onsite

Location:

Boston, MA (Onsite 5 days/week)

Please send current resumes directly to

Bhagyashree Yewle, Principal Lead Recruiter – YOH SPG

Linked In:

The IT Support Engineer, located in Boston, supports a fast-growing global organization of 300+ employees. This role reports to the US IT Support Manager and collaborates closely with the Team Lead based in London as part of a globally aligned IT User Support function. The IT Support Engineer will provide exceptional technical support to employees worldwide, covering desktop support, vendor coordination, and project work such as software rollouts and process automation.

As the company continues to scale, we seek someone who is motivated, adaptable, and proactive—a hands‑on technical leader who brings a customer‑service mindset to IT support and thrives in a fast‑paced, ever‑changing entrepreneurial environment. This individual will act as the senior technical resource within the Boston office, mentoring junior engineers and partnering with the Team Lead in London to drive automation and process improvements that enhance global support efficiency.

• Provide deskside and remote support for employees, resolving incidents related to hardware, software, mobile devices, and collaboration tools.
• Install, configure, and maintain operating systems, Microsoft 365 applications, and standard business software.
• Troubleshoot complex issues involving Windows, Microsoft 365 (Teams, Outlook, SharePoint, One Drive), Azure AD, Azure Virtual Desktop, and networking components.
• Support AV/conference room systems, ensuring reliable video and audio performance.
• Manage onboarding and offboarding tasks, including device setup, access control, and provisioning.
• Deliver prompt, professional, and courteous communication with end users until resolution is achieved.

Required: 7+ years of customer‑facing technical experience with a strong track record of achievement and demonstrated leadership and mentorship capability. Must have extensive experience with Intune patching, shell scripting and overall IT desktop support.

• Strong scripting and automation experience (Power Shell, Bash, or Python).
• Deep expertise in Microsoft 365 (Outlook, Teams, SharePoint, Intune, One Drive), Azure AD, and Windows 11.
• Proficiency with Windows and mobile device management (Intune).
• Familiarity with networking fundamentals (VPN, DNS, DHCP, switches, and wireless troubleshooting).
• Experience supporting AV/conference room technologies (Zoom, Cisco, Crestron).
• Familiarity with endpoint security and management tools (Defender for Endpoint, Crowd Strike, Sentinel One).
• Experience with monitoring and deployment tools such as Microsoft Endpoint Analytics, Autopilot, SCCM, Datadog, or Logic Monitor.
• Excellent communication and problem‑solving skills, with the ability to clearly explain complex technical topics.
• Customer‑focused approach with exceptional attention to detail and follow‑through.
• Proven reliability, accountability, and ability to work independently within a global team structure.
• Experience mentoring or providing technical guidance to other support staff.
• Advanced Power Shell scripting for automation of M365, Intune, and Azure AD tasks.
• Familiarity with API integrations, workflow automation, and version control (Git/Git Hub).
• Experience with endpoint and identity management (Conditional Access, MFA, Azure AD roles).
• Experience with in the Financial Services Industry.

• Microsoft Certified:
  Endpoint Administrator Associate (MD‑102)
• Microsoft Certified:
  Azure Administrator (AZ‑104)
• ITIL v4 Foundation
• CompTIA Network+ or Security+
• Microsoft Certified:
  Power Automate RPA Developer Associate (preferred but not required)

Estimated Minimum Rate: $59,500.00

Estimated Maximum Rate: $85,000.00

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• Met Life Voluntary Benefits
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings…