Senior Applications Analyst Administrator

Senior Applications Analyst Administrator

Hours / Weeks Category:
Regular Full Time, Hybrid work schedule

Reports to:

Senior Director of Technology Operations

Location:

Boston

Through the compassion and commitment of our supporters, staff, partners and volunteers, The Greater Boston Food Bank (GBFB) takes a bold, innovative and multi-pruned approach to achieve our mission to end hunger here. GBFB is the largest hunger-relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities.

Our progress toward this goal is documented by town on our interactive map.

GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values. At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization. Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.

• Contributes to a High Performing Team
• Builds a Shared Commitment
• Empowers Others
• Drives Continual Improvement
• Communicates Collaboratively
• Displays Authenticity and Transparency

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following : (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity;

(3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.

The Senior Applications Analyst Administrator will lead the GBFB Enterprise Technology and Services team in an analytic and administrative role to ensure that our use of key cloud-based applications (i.e. Salesforce and Net Suite) are being used effectively and efficiently and are meeting the needs of the organization. This role will work closely with the internal and external stakeholders to troubleshoot, build, configure, and automate technology solutions to deliver business value and refine the overall platform that enables users to get the most out of the technology solutions.

• Manages technology projects and cross-functional teams to determine resources needed and responsibly stewards them, tracks progress against established timelines, evaluates training, and monitors adoption. Collaborates across teams during the discovery phase to assess value, usability, and feasibility of enhancement concepts and experience.
• Acts as a business liaison with technology and vendors and provides end-user training and support.
• Gather requirements and design the most accurate and efficient solution possible.
• Participate in the change control process and documentation appropriately.
• Work independently to analyze and resolve system-related problems.
• Provide end-user support for issues entered into issue tracking systems.
• Assist departments in identifying problems and providing alternative…