Senior Customer Insights Analyst

Senior Customer Insights Analyst page is loaded## Senior Customer Insights Analyst locations:
Boston, MA, UStime type:
Full time posted on:
Posted 3 Days Agojob requisition :
JR 9419

Let’s be #Brilliant Together
** ISS Market Intelligence is hiring!
** We’re looking for a curious, collaborative, and detail-oriented Data Analyst to join our Market Intelligence team. This role is ideal for someone who thrives on turning complex data into actionable insights that drive strategic decisions and client success.

As part of a global leader in financial data and market insights, you’ll work cross-functionally to analyze product usage, client engagement, and market trends, helping shape the future of our data-driven solutions. You’ll work with data collected through platforms like Heap, our CRM, and client specific documentation, applying creative approaches to extract insights and drive strategic outcomes. This is a high-impact opportunity to contribute to a team that values innovation, precision, and client-centric thinking, while actively evolving its data infrastructure to support scalable, modern analytics.
** What you’ll do as a Data Analyst:
**** Data Analysis & Insight Generation  •
** Work with data collected through platforms like Heap, our CRM, and other internal systems to uncover trends and drive strategic insights.  
• Analyze client engagement, product usage, and market research data to support business planning and client success initiatives.  
• Design and maintain dashboards and visualizations that communicate findings clearly to internal and external stakeholders.  
• Monitor KPIs to evaluate the effectiveness of business decisions and engagement strategies.
** Collaboration & Reporting*
* • Partner with cross-functional teams to understand data needs and deliver tailored solutions.  
• Create reports and presentations that translate complex data into business recommendations.  
• Support ad hoc analysis requests from leadership, sales , and client success teams.  
• Contribute to the development of tools and frameworks that improve data accessibility and usability.
** Operational Excellence  •
** Ensure data integrity and accuracy across systems and reporting tools.  
• Help structure large datasets to uncover meaningful insights and support business objectives.  
• Contribute to ongoing efforts to modernize our data infrastructure, improve accessibility, and streamline reporting workflows.  
• Stay current on industry trends and best practices in data analytics and visualization.
** What you bring to ISS MI:*
* • Bachelor’s degree in Data Science, Business Analytics, Economics, or related field.  
• 4-7+ years of experience in a data analyst or business analyst role, preferably in financial services, fintech or SaaS.  
• Proficiency in Excel, SQL, and data visualization tools (e.g., Power BI, Tableau).  
• Experience with Python or R is a plus.  
• Comfort working with imperfect or fragmented data sources and finding creative ways to extract insights.  
• Strong analytical thinking and attention to detail.  
• Excellent communication skills and ability to translate data into business insights.  
• Ability to thrive in a fast-paced, client-centric environment.

At ISS MI, we believe in the power of data to transform decision-making. You’ll be part of a team that values curiosity, collaboration, and continuous learning. We offer competitive compensation, a flexible hybrid work environment, and opportunities to grow your career in a global organization committed to innovation and excellence.

The expected base pay range for this role based in Boston, MA is $90,000- $115,000 per year. Exact compensation may vary based on skills, experience, and level of education. The role is bonus or incentive eligible.#LI-JB1#MIN #MIDSENIOR
** What You Can Expect from Us
** At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and…