Senior Customer Insights Analyst

Let’s be #Brilliant Together

ISS Market Intelligence is hiring! We’re looking for a curious, collaborative, and detail-oriented Data Analyst to join our Market Intelligence team. This role is ideal for someone who thrives on turning complex data into actionable insights that drive strategic decisions and client success.

As part of a global leader in financial data and market insights, you’ll work cross-functionally to analyze product usage, client engagement, and market trends, helping shape the future of our data-driven solutions. You’ll work with data collected through platforms like Heap, our CRM, and client specific documentation, applying creative approaches to extract insights and drive strategic outcomes. This is a high-impact opportunity to contribute to a team that values innovation, precision, and client-centric thinking, while actively evolving its data infrastructure to support scalable, modern analytics.

• Work with data collected through platforms like Heap, our CRM, and other internal systems to uncover trends and drive strategic insights.
• Analyze client engagement, product usage, and market research data to support business planning and client success initiatives.
• Design and maintain dashboards and visualizations that communicate findings clearly to internal and external stakeholders.
• Monitor KPIs to evaluate the effectiveness of business decisions and engagement strategies.

• Partner with cross-functional teams to understand data needs and deliver tailored solutions.
• Create reports and presentations that translate complex data into business recommendations.
• Support ad hoc analysis requests from leadership, sales, and client success teams.
• Contribute to the development of tools and frameworks that improve data accessibility and usability.

• Ensure data integrity and accuracy across systems and reporting tools.
• Help structure large datasets to uncover meaningful insights and support business objectives.
• Contribute to ongoing efforts to modernize our data infrastructure, improve accessibility, and streamline reporting workflows.
• Stay current on industry trends and best practices in data analytics and visualization.

• Bachelor’s degree in Data Science, Business Analytics, Economics, or related field.
• 4-7+ years of experience in a data analyst or business analyst role, preferably in financial services, fintech or SaaS.
• Proficiency in Excel, SQL, and data visualization tools (e.g., Power BI, Tableau).
• Experience with Python or R is a plus.
• Comfort working with imperfect or fragmented data sources and finding creative ways to extract insights.
• Strong analytical thinking and attention to detail.
• Excellent communication skills and ability to translate data into business insights.
• Ability to thrive in a fast-paced, client-centric environment.

At ISS MI, we believe in the power of data to transform decision-making. You’ll be part of a team that values curiosity, collaboration, and continuous learning. We offer competitive compensation, a flexible hybrid work environment, and opportunities to grow your career in a global organization committed to innovation and excellence.

The expected base pay range for this role based in Boston, MA is $90,000- $115,000 per year. Exact compensation may vary based on skills, experience, and level of education.

The role is bonus or incentive eligible.

#LI-JB1#MIN #MIDSENIOR

• Medical, Dental, and Vision coverage
• 401(k) with a company match up to 9%, including a Safe Harbor contribution
• Flexible Spending Account (FSA) and commuter benefit programs
• Generous paid time off
• Volunteer Day
• Paid parental leave
• Hybrid working options

Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status,…