Director of Technical Account Management – North America

Director of Technical Account Management – North America

We’re looking for a commercially minded revenue leader with strong customer instincts, sharp business judgment, and a history of scaling post‑sales organizations in high‑velocity SaaS environments. As Director of Technical Account Management, North America, you will own core revenue outcomes: renewals, expansions, retention, and account growth, while shaping our commercial strategy with enterprise and strategic accounts. You’ll lead a team that blends technical credibility with business partnership to unlock measurable customer value and long‑term revenue impact.

• Build, lead, and develop a high‑performing TAM organization across account management, technical success, and support.
• Own renewal forecasting, planning, and execution to deliver predictable retention and upsell outcomes.
• Lead commercial engagements, including pricing, negotiations, contract structure, and value realization conversations with customers.
• Guide customers through the adoption of leading AI and data‑driven products, demonstrating clear ROI to support expansions and renewals.
• Implement scalable commercial processes that drive renewal discipline, expansion pipeline development, and account‑growth execution.
• Partner cross‑functionally with Sales, Product, and Finance to influence commercial strategy and maximize customer lifetime value.

• Ability to work on‑site in our Boston office at least 3 times per week.
• 5+ years in technical customer‑facing roles with direct commercial or quota‑adjacent responsibility (TAM, SE, CSM, AM, PS, etc.).
• 3–5 years selling to highly technical buyers (Dev Ops, developers, IT) with strong technical and commercial fluency.
• Curiosity and competence across data, AI, cloud, consumption models, and modern SaaS economics.
• 3–5+ years in post‑sales or revenue leadership roles at high‑growth SaaS companies, successfully leading teams through change.
• Proven record of delivering renewal, retention, and upsell targets.
• Demonstrated success in pricing strategy, commercial negotiation, and value‑based selling.
• Familiarity with cloud/SaaS markets (observability, log management, cybersecurity, Dev Ops a plus).
• Ability to interpret market signals and convert them into expansion and competitive wins.
• Excellent communication, negotiation, executive‑level influence, and customer credibility.