Global Product Team Lead Director - Digital Collaboration

Locations:
Boston | Atlanta | Heredia

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Our Digital Product Organization is a collection of portfolios that drive value via technology across our BCG business. As Global Product Director for Meeting Rooms & Hybrid (MRH), Virtual Meeting Experience (VMX) and Messaging & Communities (M&C), you will set and drive the product vision, strategy, and roadmap for some of BCG's most visible global collaboration platforms. You will lead cross-functional teams, partner with key vendors, and leverage data-driven insights to deliver innovative, inclusive, and scalable solutions that enable seamless hybrid work experiences.

Your leadership will be pivotal in aligning product development with BCG's strategic objectives and fostering a culture of continuous improvement.

Among your responsibilities, you will:

* Partner with our Global Real Estate (GRE) team to align on device standards, conference & multi-purpose (MPR) room designs, tracking utilization rates and optimizing our overall AV footprint to ensure we optimize cost to value ratio.

* Drive strategic partnership with key vendors, including:
Microsoft (MTRs), Salesforce / Slack, Zoom, Cisco, Poly, Logitech, while constantly evaluating the market for alternatives that best align to BCG's evolving needs

* Drive AV refresh planning, optimization, and cost management, ensuring all offices align to BCG's "Proven Offering" standards

* Provide strategic leadership guidance to Meeting Room & Hybrid, Virtual Meeting Experience and Messaging & Communities squads, ensuring a tightly aligned roadmap, driving toward organizational imperatives for BCG

* Own the end-to-end journey associated with meetings at BCG, from meeting origination (scheduling), room booking (when relevant), in-meeting experience, post-meeting content retrieval, etc.

* Translate user needs, feedback, and adoption metrics into actionable product decisions, obsessing over inclusive, intuitive, and consistent hybrid collaboration experiences

* Partner with Engineering, Change & Comms, QA, and Support to ensure seamless rollouts and ongoing reliability

* Champion security and governance, embedding risk, compliance, and accessibility principles into every solution

* Act as the servant leader for the MRH, VMX & M&C squads, empowering engineers, analysts, Scrum Lead, and chapter partners to deliver at speed and scale

YOU'RE GOOD AT

* Being customer-focused and dedicated to understanding and learning about customer needs and requirements

* Operating with a transparency mindset, communicating clearly and openly both above and below

* Being comfortable leading, directing, and empowering team members without formal management authority

* Working with ambiguous requirements and multi-disciplinary teams

* Influencing stakeholders up to the senior levels of the organization

* Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs

* Looking for opportunities to innovate and get things done better and faster

What You'll Bring

* 10-12+ years in digital product management/ownership, ideally in global, complex environments

* Bachelor's degree, MS / MBA preferred

* Strong experience with enterprise conferencing and collaboration platforms (Zoom, Teams, Cisco, Logitech, Poly, Neat)

* Proven track record driving hybrid meeting strategies, physical AV lifecycle management, and integrations between in-room and virtual tools

* Hands-on Agile leadership experience, backlog management (Jira), and a strong servant-leader mindset

* Agile certification (PSPO, CSPO, or equivalent) strongly preferred

* Experience partnering across architecture, data analytics, UX, security, and change management functions

* Vendor management experience including feature evaluation, roadmap influence, and contract oversight

* Security-conscious mindset with proven collaboration alongside compliance/governance teams

* Exceptional communication and stakeholder management skills with ability to influence senior stakeholders and drive alignment across global teams

* Comfort navigating distributed, hybrid workplaces with…