Digital Solutions Engineer

Our Client, a Boston-based University is seeking a technically proficient and solutions-oriented individual to fill the role of temporary Digital Solutions Engineer. This role serves as the technical implementation specialist within the Digital Solutions and Global Client Experience team, working in close partnership with Digital Solutions Consultants to bring digital transformation initiatives to life.

This is a full-time, contract position, which is expected to last a minimum of 6 months, 40 hours a week, and with 3 days working onsite and 2 days working remotely.

• Strong experience with AI technologies, specifically Large Language Models (LLMs) and machine learning implementations
• Proficiency in Power Platform (Power Apps, Power Automate, Power BI) for automation and solution development
• Experience with API integrations and enterprise system connectivity
• Solid understanding of accessibility standards and inclusive design principles
• Familiarity with higher education technology environments is a plus

• Solutions-oriented mindset with the ability to translate complex user needs into practical technical implementations
• Experience automating manual processes and improving operational efficiency
• Strong collaboration skills to work effectively with cross-functional teams and stakeholders
• Ability to provide technical consultation and training to end users
• Comfort with iterative development approaches and starting simple before building complexity

Looking for someone who values collaboration, continuous learning, and can contribute to our team’s “getting better every day” philosophy. They should be excited about reducing manual processes through automation and AI innovation.

The Digital Solutions Engineer focuses on designing, building, and implementing technical solutions based on requirements gathered by the Digital Solutions Consultants. While the Consultant focuses on client relationships and business needs assessment, the Engineer applies technical expertise to transform those requirements into functional solutions using the university’s technology stack.

The ideal candidate will have deep technical knowledge of digital productivity tools and platforms, with the ability to configure, integrate, and customize solutions that meet specific business requirements. They will collaborate with consultants to understand client needs, provide technical guidance on solution feasibility, and implement solutions that enhance productivity, streamline workflows, and improve the overall digital experience.

• Process Automation: Building workflows and automated solutions using Microsoft 365 Power Platform, Service Now, and other platforms to modernize business processes identified by consultants.
• Collaboration Platform Configuration: Implementing and configuring Microsoft Teams, SharePoint, and other collaboration tools based on client requirements documented by consultants.
• Digital Productivity Solutions: Developing digital productivity solutions using various tools and technologies to address specific client needs.
• Technical Integration: Connecting systems and tools to create seamless workflows across platforms.
• Audio-Visual (AV) Solutions: Designing and implementing technical AV solutions for collaboration spaces based on specifications developed with consultants.

The Digital Solutions Engineer translates conceptual designs into technical implementation plans, builds solutions according to specifications, tests thoroughly to ensure quality, and provides technical documentation to support knowledge transfer. They work collaboratively with other IT teams when more complex development is required, ensuring seamless handoffs and integration.

This role requires occasional availability outside of traditional working hours to address urgent business needs as they arise, including, but not limited to, responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable,…