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IT Consultant Technical Support

CX Incident Response Analyst — Bug & Impact Champion

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Coinbase
Full Time position
Listed on 2026-01-08
Job specializations:
  • IT/Tech
    IT Consultant, Technical Support
Salary/Wage Range or Industry Benchmark: 125000 - 150000 USD Yearly USD 125000.00 150000.00 YEAR
Job Description & How to Apply Below
A global blockchain company located in Boston is seeking an Analyst for CX Incident Response. The ideal candidate will manage customer-facing incidents, ensuring a seamless customer experience, and is motivated by the mission to increase economic freedom. This role requires excellent communication skills, a strong background in incident management, and the ability to collaborate effectively with multiple stakeholders.
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