Solutions Engineer – East Coast

Milestone Systems is looking for a Solutions Engineer (SE) within our Global Solutions Engineering team. The SE will support our Brief Cam product line while working closely with the Analytics Business Management sales team to increase regional sales in the US and Canada by providing technical sales support to meet potential customer requirements. The ideal candidate must reside within the Eastern Time Zone (preferred;

Central Time Zone acceptable).

The SE will be responsible for pre‑sales activities, including customer meetings, product demonstrations, technical proposal responses, and other tasks as needed. The SE will also drive and manage the technology evaluation stage of the sales process, acting as the key technical advisor and product advocate for our products. This person must be able to articulate technology and product positioning to both business and technical users, identify technical issues of assigned accounts, and ensure complete customer satisfaction throughout all stages of the sales and support processes.

The individual will also help capture new product features and requirements by being a market‑facing technical representative working with end‑users, integrators, and technology partners.

• Specifiy, install, configure, and commission proof‑of‑concept and demo systems for partners and customers.
• Help the sales team respond to requests for information (RFI) and requests for proposals (RFP), including compliance, data privacy, and architecture.
• Provide technical advice to end users, resellers, and the internal sales team on different technologies and integration solutions using a variety of tools (email, case‑management platform, etc).
• Build customized dashboards tailored to vertical‑specific use cases for proof‑of‑concept and demo environments.
• Provide technical support to resolve system and environment issues for partner, customer, and demo/POV systems, acting as a liaison between the internal R&D teams, the partners, and the end users where required.
• Work with the sales and marketing team to address technical questions and conduct product demonstrations.
• Refer to our internal knowledge base, documentation, and external resources to provide accurate answers and solutions to requests promptly.
• Provide pre‑sales product training when needed to operators, administrators, end users, partners, and sales team members.
• Disseminate relevant acquired knowledge to the other team members, both technical and non‑technical.
• Support marketing activities, including trade shows, webinars, and other campaigns for developing new customer leads.
• Support trade shows, including booth set‑up, booth staffing, product demonstrations, and presentation assistance.
• Travel required, regional and occasionally international (25% to 50% depending on business requirements).
• Other tasks as assigned.

• Bachelor’s degree or higher in a technical discipline – Engineering, Information Technology, Computer Science, or a relevant field.
• Minimum 4 years of work experience in a customer‑facing role involving both pre‑ and post‑sales engineering activities, training, and technical support.
• Strong knowledge and experience of both hardware and software products (IP networking, SaaS applications, video security, client/server environments, and other communication systems).
• Proficiency with Video Management Systems, Video Recording, and Video Analytics.
• Thorough understanding of data flow throughout a system (database, IIS, thin‑client GUI).
• Hands‑on experience with Windows and Linux (Ubuntu/RHEL) environments.
• Familiarity working with databases (Postgre
  
  SQL, etc.) and reading log files.
• Experience in IIS web services and RESTful API calls.
• Experience troubleshooting a web‑based platform using various tools and methodologies (browser developer tools, application logs, etc).
• Time‑management skills enabling you to prioritize tasks independently.
• Innate ability to work harmoniously with different personality types while understanding your role in the sales process.
• Passion for knowledge acquisition through curiosity to find answers to questions you don’t know, to continue learning how products work, and to create new…