TechOps Specialist​/IT Support Specialist

About Us

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit  to learn more.

Boston, (On-site, within commuting distance to the Bos hub)

We are looking for an ambitious, motivated and knowledgeable Tech Ops Specialist to help build a world‑class IT experience at Perk.

In this role you will be an instrumental part of every aspect of IT  will be responsible for everything from helping users day‑to‑day to delivering big projects that alter the course of the company.

You will need to be smart, adaptable, comfortable with ambiguity and people‑focused. You should have a background in something technical and love learning how things work in IT. The more experience the better!

• IT Support:
  Serve as the first line of defense for employee IT issues, with deep focus on macOS troubleshooting, application support, and network connectivity.

• Hardware Management:
  Own the full device lifecycle—procurement, deployment, inventory tracking, loaner pool oversight, and device re‑provisioning for offboarded users.

• Repair & Warranty Coordination:
  Interface with vendors for repairs, warranty claims, and Apple Care tracking.

• Accessory & AV Oversight:
  Manage inventory of peripherals and maintain conference room AV systems to ensure smooth daily operations.

• IT Onboarding:
  Set up laptops and essential software for new hires, delivering a seamless onboarding experience.

• Proactive Planning:
  Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs.

• IT Logistics:
  Support software installs, device shipments, office moves, and other day‑to‑day IT coordination needs.

• Experience:
  
  3‑5+ years in IT support or systems administration, with strong MacOS experience in a fast‑paced or startup environment.

• Technical Proficiency:
  Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software.

• Organization:
  Highly organized with a systems‑oriented mindset—able to track devices and inventory across multiple offices, beneficial if hands on experience with Oomnitza.

• Execution Focused:
  Bias for action and ability to troubleshoot, solve problems, and follow through independently.

• Communication:
  Friendly, clear communicator who can help teammates quickly and patiently—whether they’re in‑office or remote.

• Experience supporting hybrid teams or distributed environments.

• Familiarity with AV equipment and tools like Zoom Rooms, Logitech or Polycom setups.

• Past experience working with Apple Business Manager or zero‑touch deployment tools.

• Passion for documentation, process improvement, and enabling others to solve simple issues themselves.

• Competitive compensation, including equity in Perk

• Generous vacation days so you can rest and recharge

• Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date

• Financ…