Senior Product Designer, Platform

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

About Toast

Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

We build experiences that help make operating and growing a restaurant and delighting guests easier and scalable. It’s why tens of thousands of restaurant locations love Toast.

We’re looking for a Senior Product Designer with a deep passion for crafting remarkable user experiences and solving complex systems challenges across platform experiences (Menus, Reporting, Multi-location) at Toast.

In this role, you will:

• Partner closely with product, engineering, and research to deeply understand our users and translate that understanding into thoughtful, intuitive product experiences.
• Design end-to-end workflows across responsive web and native mobile, delivering clear wireframes, flows, prototypes, and design specs that guide product development.
• Design scalable reporting and data experiences that reduced complexity and improved how operators monitor, manage, and configure their business.
• Contribute to the evolution of AI-driven tools that help operators make better, faster decisions.
• Participate in design critiques and reviews, giving and receiving feedback that strengthens the quality of the work.
• Support qualitative and quantitative research activities, translating insights into actionable product improvements.
• Collaborate with localization and international teams to ensure designs are culturally appropriate and adaptable across different languages and regions.
• Advocate for customer-centered design, elevating user needs and helping maintain a high bar of craft across the team.
• Design exceptional AI-first experiences that solve meaningful customer problems - using AI tools to accelerate ideation, streamline design workflows, and contribute to a culture of innovation and learning across the team.

• Experience designing holistic, end-to-end product experiences—comfortable shifting from broad journeys to detailed interactions.
• Ability to thrive in a dynamic environment, proactively seeking clarity and adapting as responsibilities evolve.
• Fluency in user-centered design methods and enough research literacy to ground design decisions in insights and data.
• Robust interpersonal and collaboration skills; able to build trust and influence partners across disciplines.
• Enduring sense of curiosity with a desire to continuously learn and evolve.
• Advanced proficiency in Figma and other prototyping or design collaboration tools.
• Passion for creating intuitive, delightful experiences that feel native across platforms and regions.

• Your collaborative style inspires others to the point where people ask to work with you and your expertise and confidence have others seeking out your informed perspective.
• You’re passionate about maintaining a healthy work-life balance by scoping, setting expectations and maintaining your boundaries.
• You have a growth mindset - you see challenges as opportunities, believe feedback is a gift and can speak confidently about failures & what you learned from them.

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them.

The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.