IT Field Engineer

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

• Implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms.
• Physical relocation of any IT infrastructure devices as specified in the Service Request.
• Upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
• Verify the asset in accordance with Delta policy prior to the move.
• Update asset management systems.
• Troubleshoot and resolve all hardware and software problems supported by Field Operations.
• Communicate with the Field Planning and Project Management organization, and provide input into work orders and occasional assistance with site surveys.
• Perform preventive maintenance on operational devices.
• Coordinate external vendor services.
• Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
• Provide on‑site, and on‑call 24/7/365 support as needed.
• Provide technical support to the enterprise as needed.
• Configure, install, maintain, test, and troubleshoot hardware systems.
• Perform root cause analysis to quickly recover from service interruptions and prevent recurring problems.
• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
• Coordinate activities with internal/external technology owners and service providers.
• May perform other duties as assigned.

• Basic network/server and application knowledge (MS Office, Outlook, etc.).
• Troubleshooting skills (hardware/software) and NT workstation and peripheral knowledge.
• Ideal candidate has A+ Certification.
• Must be able to move, on a regular basis, large equipment that weighs at least 30 pounds.
• Ability to provide on‑site, and on‑call 24/7/365 support as needed.
• Must have valid driver’s license.
• Previous airline experience is ideal.
• Ability to work within a team environment.
• May require overnight travel.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least
  18 years of age and has authorization to work in the United States.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Bachelor’s degree in Computer Science, Information Systems or related field.

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry‑leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2‑weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12‑month period
  • 10 paid holidays per calendar year
• Birthing parents are eligible for 12‑weeks of paid maternity/parental leave
• Non‑birthing parents are eligible for 2‑weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance…